This is a very long convo but I wanted to show the back and forth between myself and Delta

Just bad service

RE: Case Number 8257328

Thank you for your most recent communication expressing your continued
dissatisfaction with my response. On behalf of Delta Air Lines, I apologize that I have been unable to offer a satisfactory resolution.

I also apologize that I misunderstood your original intent.

I am genuinely sorry it was necessary for you to write me again. I was
concerned that I missed the purpose of your original communication so I
reviewed your comments with my Supervisor. After a lengthy discussion,
there is no further action we will take regarding your experience. Again, I am sorry to disappoint you, as I understand this is not the answer you were expecting.

The gesture I extended was not meant to place a value on your experience; rather it was an attempt to make amends for your disappointment with our service. I also understand you would prefer Medallion Qualifying Miles instead of the 15,000 bonus miles that I added to your account. Please know that to protect the integrity of the SkyMiles program, We do not offer Medallion Qualifying Miles as a gesture for service failure. Respectfully, any additional
considerations would not be due. I am sorry to disappoint you, as I
understand this is not the answer you were expecting.

Again, Mr. King, I am sorry your travel was unsatisfactory. I hope in time you will provide us with another opportunity to restore your confidence.


Sincerely,

Nancy Hansen
Coordinator, Customer Care
Northwest/KLM/Delta Air Lines

Northwest Airlines is now part of Delta Air Lines



Original Message Follows:
-------------------------

Ms Rutherford,

I understand that you only have limited power to rectify problems in service, but if you read my prior emails, my intent was not to get reimbursed for my travel expenses, but to bring the problems to your attention.

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