RR# 548769885

I rented at car through advantage car rental at Salt Lake City airport from October 14-16 2009. I had already pre-paid using hotwire, and made it very clear to the sales person that I did not want any additional insurance or options since my insurance covers me for all of north america.

Not only did the sales person ignore my request, she went on to tell me that I needed an SUV, snow tires because there is snow on the highway for the drive into Idaho. Not only was this untrue, when my wife mentioned she had checked the weather the sales person justified it by saying theres always a chance. Thinking that she had honoured our request, we gladly took our car rental and were on our way. When we came to return the car we were surprised by the attendent wanting us to pay more for the additional insurance. The same sales person happened to be at the counter, when we asked her why she charged us for something we didn't want, she denied my declining the additional insurance, and furthermore went on to lie to her manager about trying to up-sell winter gear. She went to laugh at us, mock us about not knowing what we were talking about, and claim that we lied about the rental. Not only was this the most unprofessional experience I have had with a car rental sales person, but it was humiliating. The sales manager had to ask the employee to stop laughing and leave the counter. The manager stated he was sorry and was only authorized to give us 50% of the erroneous charge back. I have emailed the company and am waiting to hear back.

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