So she didn't talk to you, you're honestly letting it ruin your day 3 days later? I rarely talk to my customers outside of what is required of me to ask, it's efficient that way. In all honestly what in the world did you want her to say, it's a fast food drive through window, not a sit down restaurant.
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My thoughts exactly YT. You got your food in a reasonable amount of time. There was probably a line and she didn't have time to chit chat. Geesh. It is a Wendy's drive through, not O'Charleys. And if she was at the DT window, she was probably listening to someone in her ear monitor.
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If she 'was apparently a manager,' I'd say she was a pretty good one. That's the way I want it--give me my order (correctly), and I'm outa there. I'll have my conversations in places other than the drive-thru lane at Wendy's.
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I think we're running errant from the point a little here. No matter if you want an employee to greet you or not, it is part of their job and something they're trained to do. Some people will be more willing to return if they received a friendly attitude from the employees, while others couldn't care less as long as they received their order correctly.
The OP was referring to a COMPLETE lack of acknowledgement at the window. There's nothing wrong saying "Have a good evening" or "Thank you" when they give you the order. Their headsets have a button where they can momentarily turn off the intercom and speak to the customer at the window.
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I agree with all the other comments. And while the complete lack of any acknowledgement is perplexing, what I find completely amazing is the OP took the time - three days or so later - to come to this site, register, and complain about it. Maybe if this were part of a series of issues - no ketchup, nasty fries - maybe it would make more sense. Maybe if the OP regularly came here to vent about such matters, it might make more sense. But to come here for this purpose alone, to me, that's odd. I'd hate to see what the OP would do if he/she was denied the use of a KFC coupon....
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I think the OP has a valid complaint. They are there, spending money, a thank you would of been nice. At least the OP got what they paid for, and didn't write a review that they were missing food items, undercooked, bad, etc.
The manager also may have just received some bad news. You just never know what is going on in someone else's life.
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If the OP was completely ignored while making an order inside by the cashier I might be more sympathetic, but as LS already pointed out she's working the drive through window. She was probably trying to listen to someone at the drive through and get their order right. Probably a mumbler or someone with way too long of an order. Sometimes when you have to multitask other things suffer. Come to think of it I rarely have any dialog with the drive through kids either.
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Skye, on the slip side, do you know how many times they get ignored by customer who also say nothing? It happens to me all the time. I say please and thank you for 9 hours everyday that I work. However, I will skip a person here and there cause, dang, a mouth gets dry and a it gets tiring after constant use. :)
Maybe the OP was the managers 'dang I need some water' moment. Funny thing is though, when we greet the customer we are annoying them and when we don't we are ignoring them. Either way, we are rude.
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Employees are paid to be kind and courteous representatives of the company. Customers provide the money needed to pay those employees. Without the customer the employee would not have a job hence why it's very important the employee does anything and everything to make the customer happy. It's just that simple.
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Within reasonable limitation Stew, and acknowledgement with a 'Thank you' would certainly fall within that parameter.
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I just want my food fast and right. I don't care if they tell me to kiss their butt after. I am not in the drive through to make a best friend. I could care less if they talk to me.
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Some individuals might not care if he is greeted, offered assistance or thanked for his purchase. Many more I feel want to be thanked for spending money at that particular establishment. Of course employees have personal problems, a bad day or whatever. Those I worked with who came in with an attitude I simply told them to walk back out that door, make a u-turn and come back in with a better disposition. If they couldn't do that then to go back home. Working with the public is difficult at best. Thanking a customer for his purchase should be a given right along with accepting his payment.
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No, how about the flip side. The customer thanking the employee for showing up for work that day and making his lunch or dinner?
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People don't work fast food for altruistic reasons. The employee gets their 'thanks' every payday. The customer's money provides that 'thanks'. That's how it works.
Once again Nohandle nails it shut.
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Everyone should always end the exchange of money and product by thanking the other and be done with it. Noone says you have to be the other person's best friend, just exercise some common courtesy. Simple enough?
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She may have been sick. Places like that hardly let you call out. I had to go to work at a retail store once when I had gotten a Q-Tip cotton lodged in my ear and couldn't hear a thing. I was the only employee, I was dizzy and off balance and didn't say much to anybody
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That's true too sarah. We really don't know. I had to go to work once with my voice almost completely gone. I was told by my manager that they'd keep me in the back room to stock and out of the public eye. Well that didn't happen and I still had to stock to the floor where people would come up and ask me a question. I'd have to gesture that I wasn't able to talk and lead them to what they asked for silently.
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Did she hear your husband? You may think he said it loud enough, but inside the noise level may have been much greater. There are so many things going on around that employee, e.g. take orders, get orders, distribute orders, take cash, make fountain drinks. Saying thank you probably falls through the crack at times. I would imagine at 10:30 on a Saturday night, that place was pretty busy. I am sure she would like to work where she can greet each customer and be friendly, but Wendys is hardly conducive to that.
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Don't go to drive thru's......sitting duck for someone to walk up and rob ya. In line can't go forward or backward. Think about it.
Paranoid, maybe...careful for sure.
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Just one of many problems created by drive-thrus, not wanting to deviate from the original topic.
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personally i think it's just as rude to not say "thank you" to the worker
who cares if they're getting paid to do it or not
i say instead of complaining about bad manners
it's better to give the person better manners back
and this applies to both customers and workers
cos
1) hey never hurts to show them a better example
2) sometimes that bit of kindness might actually turn things around, give the other person a better day
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(11/03/2009) 
