I purchased a bed Oct. 2 at the store in White Plains for $1913.77. After a week, my back began to hurt.

I then went into a 2nd store to exchange the bed. They said I had a bed that wasn’t supportive enough, and the mattress cover was an inferior thread count/quality, and not deep enough to fit the bed.

I wanted a soft bed, but was told that a soft bed would sag after 6 mos - I would have neck/back pains and need a chiropractor. Based on salesman’s “expert” advice, I went with a firmer mattress. I also bought the better cover that he suggested. The exchange fee and new cover was $371.95.

When I called a few days later to schedule delivery, the mgr told me he would take care of it. When I called on delivery day, they had no record, so that means that he never scheduled the delivery as he promised. I scheduled delivery for the next day, so I had to run out of work early. I asked to have delivery fee waived - they said “absolutely not”.

The first night with the new bed, it was hard as a rock. The bed felt MUCH firmer than the one in the store, and I couldn’t sleep. When I went to the store, the salesman told me to give it a few days and that my body would adjust. He said that the floor sample is softer because it has been on the floor for a year.

After I left, I went to another store to purchase a foam bed topper and Advil PM, which cost $113 so that I would be able to sleep that night.

The next day, Thursday, October 29, I called customer service and spoke to a representative She said that I could either exchange for another of the same mattress, free of charge, or exchange for another model for $249. I was not satisfied with that answer and asked to speak with someone higher up. She said a supervisor or regional showroom manager would contact me within 24 to 48 hours.

1 | 2   Next Page >

Next Sleepy's Review >>>