Stay away from Sleepy's at all cost!!!

Right after the mattress I recently purchased from Sleepy's I began to notice some problems. The biggest one being a defective box spring, which makes this loud squeaking sound when pressure was applied. Similar to sitting on a inflatable bed but louder. After talking to four representatives from Sleepy's three appointments were supposedly made to come and fix the problems that I was having.

Only to discover after taking time out of my schedule to wait for the four hour time frame that they would not actually show up. Due to the fact that none of the first three people who I made these appointments were correctly entered in the system. Thus no one from any these so called appointments would show up. Furthermore, during my phone conversation from the fourth representative I was informed that Sleepy's has been encountered wtih this problem a lot lately.

Dealing with the customer service, which I must say is inferior and a big contradiction of their claims of great customer service in their multimedia ad campaign and website. In my opinion it is all just smoke and mirrors just to lure into their showroom/web. So, if you enjoyed being treated like a dog from customer service then by all means go do business at Sleepy's. I tried asking the first customer service representative on whether an appointment entered from another dept would show up on her screen. The only response was, "I don't see anythings scheduled on my screen." Despite trying to making three other attempts to ask the same question in another way. Each timie I was cut off and given the vague answer of, " I do not see it my screen. Resulting in the final response of, "I believe I have already answered your question three times already!"

Bottom line is their customer service extremely poor and from my recent experience.

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