Verizon Complaint

Verizon - WORST CUSTOMER SERVICE AWARD - Landline Residential Phone

2
Helpful Votes
Posted By: Whatever! on 11/4/2009

So, we ordered a landline phone in our brand new house. Verizon comes out...lays the line across the dirt...wraps it around the electrical meter...mounts the interface box and rolls out. They never installed any kind of line inside the house. So now I have new service without any type of dial tone. I opened a repair ticket...they closed it and still have not fixed the problem. I was on the phone for over 1 1/2 hours with this freakin idiots. I believe we are cancelling all services with them and going to another provider. I'm even getting rid of my VZWireless service. Verizon has, hands down, the worst customer service. I thought Comcast was bad....well, Verizon makes them look like all-stars!


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    bearkatkitten (11/04/2009)      
    "I'm even getting rid of my VZWireless service."

    You know you're going to have to pay the early termination fee, right.

    tnchuck100 (11/04/2009)      
    BK, what made you assume they were still under a cell phone contract?

    KenPopcorn (11/05/2009)      
    I thought that the phone companies stopped doing inside wiring years ago. My understanding is that if you are not already wired inside the house, you have to hire an electrician or do it yourself. Verizon will only bring the line up to the house.

    redmx3racer (11/05/2009)      
    Ken is correct.


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