I contacted NCO several months back about them being on my credit report and to my knoledge they did not have my address OS social security number on file so I contacted the hospital that contracted them and the same thing. I summited a copy of my social and DL to them and they took it off my credit report. Well know evey two months same thing happens my credit score goes down because of their error and as for the one person that works their I don't owe you or anyone anything do your job correctly don't go with simular name only.
