Sony Electronics Inc Complaint

Sony's Customer Service Call Center if anyone spoke English as a 1st language there my be less misunderstanding! - Sony Reader

Posted By: AllieCat on 11/6/2009

I had sent my Sony Reader in for repairs. I knew my problem did not fall under any warranty. After all I dropped the unit. But I want to know the cost to repair. The could not tell me this over the phone. They insisted I give them a credit card to even look at the unit. I gave them one but said I may not want to put the payment on this card plus if the repair was over $50 I may just want the unit returned to me.

I've been looking at the Kindle, Nook and there are rumors of Apple coming out with their own electronic reading device.
After weeks of calling the service center my reader was returned tome an my card was charged $90. When I called to complain they said I had authorized the transaction. I'm asking for a recording of the conversation. I doubt there is one. But I can't stand being accused of lying. I never authorized this and I know I explained that I wanted to place the order on a differnet credit card. I just gave my debit because it was the only # available by memory.



Next Sony Electronics Inc Review >>>



Related Sponsor Links:


Did you find this review helpful?     Very Helpful     Not Helpful


Sony Electronics Inc Reviews By Product:

Got something to say? Help other consumers by sharing your experiences on My3cents...



Community Tools:

  • Read comments (2)
  • Consumers: Add your 3 cents to this review!
  • Business Owner? Post your company response!
  • Write a review on this company
  • More reviews on this company


  • Related reviews:

    More reviews on Sony Electronics Inc:



    advertise here





    User Discussion - Add your 3 cents!


    redmx3racer (11/06/2009)      
    If you did not sign anything-and did not give out your CC's security code (the 3 digit # at the end of the CC # on the back of the card) which is sometimes used as an electronic signature/verification for a purchase you might be able to dispute the charge with your bank/CC company.
    Did they at least fix your reader?
    And-I almost did not read this review because of the title. We should all be used to the fact by now that call centers are mostly overseas and it may be a struggle to deal with certain companies. Do I like it? Nope. But sadly, it's a fact of life.

    tnchuck100 (11/06/2009)      
    NEVER give your debit card number to ANY company. They then have total access to any amount they want from your checking account. Not only now but any time in the future.


     Add your 3 cents!




    Sony Electronics Inc Tools & Resources:

    Company Rating:StarHalf starEmpty starEmpty star  (1.5 out of 4 / 635 votes)
    How would you rate this company? Rate 1 star Rate 2 stars Rate 3 stars Rate 4 stars
    View company contact info
    Compare ratings of other companies in this industry
    Sony Electronics Inc Consumer Report Overview


    Browse more reviews in category Consumer Stores or subcategory Electronics



       Consumer Marketplace       

    Get Firefox!



    Consumer Tools | My Account | Write a Review | Compare Company Ratings | Company Contact Directory | Local Reviews
    Businesses: Respond to Consumers | Product Recalls Directory from Google | Consumer News & Recall Info from Yahoo
    HOME | FAQ | Advertise | About Us | Site Rules | Terms and Conditions | Privacy Policy | Press | Site Map | RSS


    Copyright 2000-2009 My3cents, LLC     Browse in another language