Days Inn Complaint

Over Booking Hotel - No Room Even With Confirmation #

Posted By: shafted in muncie, in on 11/6/2009

Location:
DAYS INN
3509 N Everbrook Muncie, IN
Phone: 765-288-2311

A block of 30 rooms was reserved for our school to play in the state volleyball tourney. 15 Of those rooms were paid for by one of the parents for the team to stay in. I called and reserved one of them and got a separate confirmation #. Needless to say they only set aside the 15 rooms paid for the team. All the parents then had to find other hotels at the last minute. We ended up staying at another hotel for an additional 50.00.

I gave the manager the opportunity to pay the difference with no hard feelings. He declined. I guess there is no honor at days inn hotels.


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    dan gordon (11/06/2009)      
    obviously a hotel has totally different criteria when booking a block of rooms vs one or two. How long did you expect them to hold this block? I think your not presenting the facts very realistically.

    spiderman2 (11/06/2009)      
    They only set aside 15 rooms because only 15 rooms were paid for. I can't see them holding 15 additional rooms that haven't been paid for ahead of time.


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