On September 10, 2009 an insured of American Family left a stop sign and hit our vehicle, totaling it. Police were called, and following the investigation, the other driver was cited for careless driving. It was two weeks before we were contacted by American Family and finally after several calls they determined that we were 25% responsible.

Their driver did not look left and admitted so to myself and the police officer. Yet American Family will not accept responsibility. After two months and still no settlement, they are still unwilling to pay the claim. I have contacted the State Department of Insurance and have filed a complaint with them. I have heard disparaging terms in the past in regard to American Family and now I fully understand as they are truly as bad as I have heard. They make their money by not paying claims fairly and as they are due.

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