I scheduled installation of Digital phone service and after waiting from 8:00 A.M. to 2:00 p. m, I called Time Warner and was told by the technician the installation was cancelled but records showed no reason why. As she put me on hold to reserach the problem, the cell connection dropped. I called back and the next technician looked at the records saying he wasn't sure why the cancellation occurred but he noticed that I already had cable and internet service on a promotional contract and that by adding the Digital Phone Service, I would be breaching the contract.

That was news to me. He claimed he could go around this problem by having me agree to sign up for the $29.99 unlimited nationwide service unstead of the $19.99 service I had requested. I told him that made no sense to me that I would have to pay the $29.99 just to get the phone service without breaching the contract. So, in a nutshell, Time Warner appears to be taking a "back door" approach to getting customers to pay the extra ten bucks for service I don't need or want. I told the Time Warner tech guy to just "forget about" the service. I lost a whole day of appointments, had to call Time Warner twice to find out my appointment had been cancelled, got a pitch for a plan I don't want and am back to square one: poor customer service from Time Warner.

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