Two years ago we purchased a new home that included GE appliances. The oven had a touch pad control for all functions. Now two years later, the pad has been replaced 4 times and is bad again. GE wanted to sell me another pad for $120.00 and said I had to have a GE service provider install it for another $130.00.

It takes about 2 minutes to do the change out. When I again complained they said there was no recall on the part and there was nothing that they could do. After complaining for another 20 minutes, they came back and told me they would replace the pad at no charge but this would be the last time. The other option was to sell me a better oven at a reduced price. The price would include the oven, freight, tax and installation. I felt there was no other choice than to take the offer. When the installers showed up, they advised me they had to take the old (2 years) oven away. I told them no. I then had to call GE customer service to find out why. They basically told me I was incorrect and that they had told me very plainly that they would have to take back the old unit. They became very defensive. I asked to speak with a supervisor about the problem. About 5 minutes later a lady came on and told me exactly how it was.

I HAD NO CHOICE AND THERE WAS NOTHING THEY COULD DO. I decided to go ahead with the deal. That is why I am going on every web site and letting the world know, I WILL NEVER BUY ANOTHER GE PRODUCT AND WILL LET EVERYONE I KNOW THEY SHOULD NOT EITHER. I wish I had looked at this site before making the decision to take the new over.

CONSUMERS--BEWARE

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