Interstate Van Lines Complaint

Interstate Van Lines will not reimburse you for damages-Military beware - Interstate Moving company moved us from Ga to NY

Posted By: Josh T on 11/6/2009

Interstate Van Lines/Interstate moving company moved my personal goods from Savannah( Hunter Army Airfield), GA to Watertown(Fort Drum) NY.
In the process, they damaged over 5000 of my furniture, appliances, and electronics.
The electronics were thrown into boxes together with NO packing materials inside.

This of course is no way to pack personal belongings. As a result of their poor packing, their mishandling, and their neglegence, we ended up with a damaged washer and dryer(dented, scratched and gouged), a dinged, sratched and gouged Dining room table and chairs. A hole in the sofa, a broken ottoman, a hole in the back of our dresser the size of a fist. A very expensive surround sound receiver was smashed so bad it dented the metal casing and cracked the front housings. Our bed was banged up(its wood and was chipped, gouged and scratched, ruining the finish in several spots).
We had several other items damaged, but you get the drift.
We went online and filled out the appropriate forms claiming the damage items. It amounted to about 5000.00 give or take.
Thier response to this was they sent out some small time furniture repairman out here to inspect all of the damage. It seems like a conflict of interest to me to have the same guy whos likely to do said repairs be the one inspecting the items that are damaged. I feel he would have more likely to report the items are repairable when they truly arent.
After 6 weeks and no word on a settlement, we called them and they told us that they had just received the inspection report. I of course did not believe it took 6 weeks for someone to send a report in.
After 2 weeks, we finally got a check in the mail.....for 1600 dollars. Along with this we got a letter saying that only the amounts for repair were a lotted and only a few of the items were paid full replacement cost.


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