I have spent a decent amount of money at Dicks over the last few years, but I shall never shop there again. In the past, I have purchased camping equipment and sporting goods for my two sons. In this last instance, I was attempting to buy a shotgun. Dicks had sent fliers out advertising a sale on firearms and fishing gear.

I walked up to the counter and had to wait patiently while two salesman ignored me and had a personal conversation regarding something funny on their cell phones. I would have left then but I wanted the item (a Mossberg 500 shotgun). They talked and laughed and looked up at me and then continued to talk. Finally one of them rudely asked me what I wanted. I told him and he went over to the shotguns. He never made eye contact during this entire exchange. He allowed me to look at the weapon and ignored me while texting on his phone. I asked him a question regarding a difference between two models and he said, "what happened?". I put the gun down and told him I would be back when he actually had the time to help me. For some reason this got his attention and he protested that he was ready to help me now. I walked away and tried to complain to a manager. That turned into a ten minute wait only to have another sales associate come over and say, "Can I tell the manager what this in regard to?" I said no thank you and left. Never to return again. It just isn't worth the aggravation. I have had negative sales experiences in that store before but gave them the benefit of the doubt. In the future, I will spend my money in a small local shop. It will be more expensive but the service will be appropriate and satisfying.

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