Bank of America Complaint

B of A has ruined my credit score - Credit Cards

2
Helpful Votes
Posted By: aintcapitalismgrand on 11/6/2009

I NEVER asked to be a B of A customer, but one by one my credit card companies (all three of them) and my commercial bank were taken over by B of A. Now, all of my major credit cards are with B of A.

In June, I wanted to pay off a higher interest revolving charge card with a balance transfer from B of A.

The woman from B of A with whon I spoke approved the transfer, took all of the information to mail the check to the revolving charge card company, and ten days later I found out that B of A not only didn't bother sending the check, resulting in my incurring a late fee on the credit card, but conducted a "review" of all my accounts, reducing my available credit on each of my three credit cards to a few dollars over the outstanding balance, resulting in a reduction of available credit of over 35%. I went from using approximately 60% of my available to credit, to over 95%, without spending a penny. . a huge no-no in the credit scoring universe. No amount of complaining or cajoling would change B of A's position, and my credit score dropped about 80 points. Of course, because of my now "fair" credit score, I can't get any additional credit, or even repair my credit until I reduce my indebtedness by over half, at least. But B of A will continue to reduce my available credit as I reduce my balance, preventing me from remedying the situation.

My payment history is perfect with B of A, and I ALWAYS pay more than the minimum payment, sometimes two or three times the minimum payment. This is how B of A rewards its good customers. I can't close the account and get a different credit card without further damaging my credit.

And now this credit score is preventing me from consolidating my mortgage with my HELOC even though I would otherwise be eligible to do so at a drastically reduced interest rate. The guy at my mortgage bank says he's seen a lot of screwed up situations, but this play by B of A is by far the worst.

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    User Discussion - Add your 3 cents!


    ProConsumer (11/06/2009)      
    My understanding from balance transfers is that you are to continue making monthly payments until you have verified that the balance transfer went through. If you had, then you would not have been hit with a late fee. That said, B of A should have notified you right away if they were not going to follow through on the transfer so you could make other arrangements.

    DebtorBasher (11/06/2009)      
    Exactly Pro, I was just going to say the same thing. It is up the the customer to continue making the payments until the transfer is completed and applied to the old account.

    KenPopcorn (11/06/2009)      
    I hope you won't take this as a slam, but you are in need of some credit counseling. Paying off credit card debt with the equity in your home is a very short step from foreclosure. Even though they hurt you, they may also be doing you a favor by not allowing you to sink any further into unsecured debt. Good luck.

    grapik (11/06/2009)      
    It is sad the banks and financial companies can take your money through taxes, then take more money through outragous interest rates. They got your tax money given at a dirt cheap rate, how ethical is it to charge tax responsible payers that pay on time these outragious rates? I'm glad to hear about BofA. I'm looking at companies and your review helped


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