I have power of attorney and health surrogacy and am the survivor trustee for my parents who are both mentally incapacitated. I have been acting in behalf of them for years. They have money in Bank of America. Recently my sister and I transferred all of there investments to an investment firm which pays bills and conntinues to invest their money.

Bank of America holds more than 56,000.00 of their money.

Yesterday I went to the branch of Bank of America where the funds are held. The person I spoke with did not follow procedure when dealing with the legalaties of these situations. She did not fax my legal papers to their legal department and then related that my very demented father, who has to have 24 hour supervision had come to the bank and stated I wasn't allowed to touch his money. She told me the legal papers didn't matter. So I called my contact person with the investment firm to ask what to do. I was told to go back and tell them to please fax the documents to their legal department. The man with which I spoke refused to accept any of the physician's letters, refused to call the legal department, refused to fax the documents and was extremely rude to me. With the help of the trust officer I was able to find a branch who did as I requested. He faxed the documents to Bank of America's legal department.

Bank of America is a renegade bank, whose officers refuse to follow legal conscripts and abuse and humiliate their customers and representatives of those customers.

My trust officer also called that branch and was told that because my severely demented father called them they didn't have to honor the legal documents. When she asked for the last name of the person whith whom she spoke, the person replied that they only give first names.

There appears to be no one to complain to about rude customers service reps who humiliate their customers and refuse to follow the orders of legal documents.

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