bait and switch
adjective
of, related to, or employing an illegal or unethical sales technique in which a seller lures customers by advertising an often nonexistent item at a bargain price and then attempts to switch their attention to more expensive items.
Delayed delivery does not equate to bait and switch. Bad service? Absolutely! Bait and switch? Not even close.
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Delivery date3s can change. Products can go backorder. Bait and switch is where one item is advertised and then they try to give you another. There is no bait and switch here. What did you do? Buy a couch that was on sale?
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What difference does it make the couch that was purchased was on sale. The delivery date was delayed and the company has not responded to the messages left by the person who has posted the complaint. That is not acceptable whether the couch was purchased at full price or a lesser amount was paid because it was on sale. Bad service at any price is still bad service.
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Pro, I can't believe I have to explain this. I have worked in retail for many years. When a popular item is oversold, it is considered a backorder. The reason I asked if the couch was on sale is that having a delayed shipping status would be very common when this happens.
Generally in a furniture store if an item can not be delivered within 30 days of the sale, then the customer has the option to obtain a refund. If the item is non-deliverable within 90 days, a refund is forced.
The OP never gives the original delivery date. Just that it would be 3 weeks and they are still waiting....So when was it purchased?
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Does delayed shipping explain away the fact the OP's messages were not returned? Having worked in retail for many years surely you know that communication is key. But of course you will find a way to push the responsibility back on to the customer. That fact is apparent in all of your posts.
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If this was a popular item, they should have given the poster the appropriate delivery date based on the popularity of the item. They would have known when he bought it, whether it would take longer to have it delivered and that's what they should have explained. However, by the posting, I am to believe he was given the delivery date as three weeks, but did not stand by that agreement. The fact that they will not talk with the poster or return the call pretty much sums up their intentions of satisfying the customer. If it was a backorder, they should have contacted the customer by now to let them know...or, at least return the calls.
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Debtor, not necessarily. I worked for Heilig Myers back in the day, and remember a couple items being oversold that were really dog ugly. We were amazed that such an item would sell as it did. It took nearly 3 months to complete all orders. ALL customers were offered a refund after 30 days.
Plus, if Linders is part of a corporation, as HM was, then you are also dealing with first come first fill situations. The OP should just go down there and ask for a refund if he/she does not want to wait.
As for the return phone calls, how many times has the OP called? I can hardly believe a store would not call a customer back unless there have bee... more >>
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It doesnt matter how many missed messages there were. One call not returned is one too many.
"I can hardly believe a store would not call a customer back unless there have been calls everyday asking and telling the same thing." That is BS. As long as the OP is not threatening then the job of retail employees is to answer any question any time that it is asked. But you wouldn't understand that. You are too busy priming up that wagging finger of yours for your next accusation against a customer. Up and down! And up and down!
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(BA) Basher
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right on, pc. one missed call back is one too many. people that understand what good customer service is would never try to push the responsibility back on the customer.
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LadyScot, being that the posted stated, 'calls' and 'messages' as plural, I would say it's safe to say they have called more than once and they were all left unanswered. Customer service has changed alot since 'back in the day' and that's the problem these days. How many calls from a customer, did it take back then, before one of the calls or messages were answered?
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DB, it depends on the question. I was in credit, so I would not handle a delivery call. The sales person usually would in our store. I specifically stated for the OP to go down and demand a refund.
I was not placing blame on the OP. I was merely asking questions. I would prefer that King James and ProConsumer no longer address me. I am sick of the snarks and smart remarks. How hard is it to simply ignore me if you do not agree with my POV?
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| Comment(s) removed: Please be respectful of other members |
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OP, here is the President of Linders email address. I will try to find a corporate phone number for you as well.
Eric Foucrier
President Linder’s Furniture
EricFoucrier@lindersfurniture.com
Found an address and phone # for the owner:
Philip Linder & Associates
12821 Knott Avenue
Garden Grove, CA 92841
714-657-7599
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Now THERE is some helpful info! Insert helpful vote here!
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ProConsumerIf you are giving bad advice and/or bad information, or got that finger of yours wagging at a customer that has a valid complaint, then I will address it. If your preference is not to see it YOUR option is to put ME on ignore. Otherwise, deal with it.
LadyScotFunny how the pot is always calling the kettle black around here. You preach that I point fingers. Honey look in the mirror.
You may not agree with my advice, but that does not make it bad. It makes the OP have options. You seriously have a superiority complex and I am getting darn tired of it being directed at me.
And yes, ignore is the best option. As is reporting you for harassment.
ProConsumerI'm not harrassing anyone. I am addressing your comments. What you give is not advice.
Do you really think asking "What did you do? Buy a couch that was on sale?" equates to a helpful question? Its an assuming question that would make anyone feel that if they bought an item on sale that they are not entitled to the same customer service as someone that has paid full price.
There is no issue of backorder here. The OP was given a delivery date and the company failed and failed miserably. They could have made it right by keeping the lines of communication open, but they didn't and AGAIN, they failed.
No one says you have to sugar coat anything but your communication skills lack tact.
superbowlTo repeat, Lady your questions and comments were fine to the educated. To funny, I give Lady a little well deserved praise and the hawks are out covering for their buddies. Ignore is the key word with the trouble makers.
(11/06/2009) 
