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Comed Complaint - Unreasonable customer service that avoid customers - Automatic online bill payment
Automatic online bill payment - Complaint
CHICAGO, ILLINOIS -- I have tried several times to schedule an online automatic payment, I could not get any help from customer service link. All I was promted through recording that did not have the option I needed and there was no way to speak to any rep-system don't allow live person--worst system. They even charge for making one time payment and I wanted to make regular and auto payment set up. Their customer service waiting time is 1 hour 10 minutes (on 11/12/09 Thursday 9.50 am at Chicago time--rep Cherryl refused to give ID number). I wanted to pay money, and, only company they don't have a person that could quickly take it, say within a reasonably 5 minutes wait time to accept it. The collection department need improvement and website should be updated to really help auto set up to get fast money.
Mosharraf
Mosharraf
Comments:
Posted by bearkatkitten on 2009-11-12:
If you go to the website... create a user id and password, you can retrieve your account and sign up for that automatic debit online. You can manage your account from the website.
Posted by LadyScot on 2009-11-12:
Or you can set up bill pay online with your bank. It isn't hard.
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