Marriott International Complaint - Fraud Charges

Posted by KenPopcorn on 2009-11-24:

Dispute the charge with your credit card company.

Posted by Skye on 2009-11-24:

I concur with Ken!

Posted by Nohandle on 2009-11-24:

The fact there were no cigarette butts really doesn't amount to much as far as proof. Anyone can flush the butts down the toilet and flush. As far as ashes in the sink I expect someone in Housekeeping was having a puff and forgot to rinse the sink. You're not the first non-smoking member who has complained about being charged for smoking in a non-smoking room.

Posted by LadyScot on 2009-11-24:

Dispute the charge with your card company.

Posted by spiderman2 on 2009-11-24:

I stayed at a fancy hotel in Baltimore. When I got my credit card bill I was charged for a robe. I called them and asked what that was about and they said there was no robe in the room when we checked out. Of course there wasn't because there was no robe in the room when we checked in! The charge was reversed by the hotel. I often wondered if they do this to everyone and see who calls back and complains about it. If you don't, they made an easy $25.

Posted by baseball-02 on 2009-12-01:

I had the same experience at Comfort Suites in Lexington, KY, and I'm also a non-smoker. Lexington hoteliers must think that little blurb you initial that says you won't have pets or smoke amounts to a license for them to steal. Nohandle, how do members resolve this if disputing with credit card companies does not work?

Posted by knightkaj on 2010-09-16:

My mother just got the same $250 charge on her account for smoking in the room. My mom is the biggest anti-smoker in the world. She spent hours on the phone with Marriott, going all the way up to the VP of Marriott, asking them if it really was true- why would she fight it this much. They said they had pictures of cigars and papers rolled up and tobacco leaves on a plate! really?? The housekeeps get bonuses for catching smokers. SO what you don't tip them they make their OWN tip??? The VP refunded all but $50. This is the most ridiculous thing I have ever heard of. As a smoker or nonsmoker how are you ever going to feel safe booking a hotel room knowing that you will have to find a way to make sure you are not scammed! What ever happened to "the Customer is ALWAYS RIGHT"???

Posted by angelout on 2010-09-18:

somehow i now would believe that after my recent experience.