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Jitterbug Complaint - Jitterbug: Service Plan Ripoff!!! - Jitterbug
Complaint
I recently purchased a Jitterbug phone with a Simply 29 plan (250 anytime minutes, 500 evening/weekend minutes) for my elderly mother. She tried using it for a month but was unhappy with the service for several reasons, so I decided to get her a landline. My mother has diffculty dialing numbers due to the rheumatoid arthritis in her fingers, so she used the Jitterbug operator service to dial her numbers. Little did she know, every time she dialed the Jitterbug operator, she was billed for 5 minutes of Jitterbug service! She though that this was a free service provided by Jitterbug. NOT!!! Be sure you READ THE FINE PRINT!!!
Then she gets her bill and she was charged for 120 minutes for dialing the Jitterbug voicemail retrieveal number!!! After seeing the initial bill from Jitterbug, we decided that Jitterbug is definitely not "elderly friendly" as had been described, so we got a Comcast landline and changed the Jitterbug service to a basic plan (50 minutes per month for $14.99) for emergency use only. We made this change on the last day of the current billing period. Here comes the next bill.....WHOA!!! We received a bill for $86.00 when we were expecting a bill for $14.99!!! Ends up they treated all the calls in that billing period (400 minutes) as if we had been on the $14.99 basic plan the entire prior billing period!!! We were never told that we should wait until the first day of the next billing period to downgrade our plan! UNBELIEVABLE!!! In mu opinion, Jitterbug preys on the elderly population. Many of the elderly will not be savvy enough to read the FINE PRINT and to question what is going on with their bill. I cancelled my mother's Jitterbug service today. BYE BYE JITTERBUG!!! GOOD RIDDANCE!!!
Then she gets her bill and she was charged for 120 minutes for dialing the Jitterbug voicemail retrieveal number!!! After seeing the initial bill from Jitterbug, we decided that Jitterbug is definitely not "elderly friendly" as had been described, so we got a Comcast landline and changed the Jitterbug service to a basic plan (50 minutes per month for $14.99) for emergency use only. We made this change on the last day of the current billing period. Here comes the next bill.....WHOA!!! We received a bill for $86.00 when we were expecting a bill for $14.99!!! Ends up they treated all the calls in that billing period (400 minutes) as if we had been on the $14.99 basic plan the entire prior billing period!!! We were never told that we should wait until the first day of the next billing period to downgrade our plan! UNBELIEVABLE!!! In mu opinion, Jitterbug preys on the elderly population. Many of the elderly will not be savvy enough to read the FINE PRINT and to question what is going on with their bill. I cancelled my mother's Jitterbug service today. BYE BYE JITTERBUG!!! GOOD RIDDANCE!!!
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