I noticed for some time, a puddle of water repeatedly forming on my basement tile floor......after six months of this, I examined the floor with a strong flashlight and noticed that the bottom of the G. E. hot water heater was rusty and leaking.....Since the unit was still under warranty, I called the Home Depot store from which it was originally purchased....after calling G.

E. for suggestions...which were: the heater is still under warranty and we will replace it free of charge. I was satisfied with this and made arrangements to have the unit replaced....I was told that I would have to uninstall the heater and take it to Home Depot for the swap; whenupon, I explained that I was in my mid sixties and had a small Mercedes convertible and asked if other arrangements could be made....after several waits, lost calls and transfers, an arrangement was made that I would pay over $500 and Home Depot would arrange to have someone come to my home and take out the old heater and replace it with an identical unit. I was somewhat annoyed that the "replacement" with installation.....after all, the unit was defective and leaking, after all!......was going to cost more than the original heater, with delivery and installation! I agreed to the proposal, with some reservations. So, today, the chosen contractor....sent by Home Depot, by the way......came by, immediately told me that I had to write Home Depot a check for $663(!)...which I did.....He verified the funds and proceeded to removed the old heater.......Then he told me that I needed to go to the Home Depot store and return the old heater and pick up the new one! I explained that that had already been worked out....That was why I was paying this exorbitant charge, wasn't it. He said "No"......that I had to do all of this.

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