Portrait Innovations Complaint

The manager of Portrait Innovations - Photography

Posted By: upset new mom on 12/24/2009

Location:
275 East Swedesford Road
Wayne, PA 19087
Phone: (610) 687-2003

Just got back from Portrait Innovations in Wayne, PA. While I was their the looney manager chick YELLED at me IN THE STUDIO and told me I could not have any promotional packages because she remembered me from a prior sitting months ago. I told her this was my first time to any Portrait Innovations location and that she must have me mistaken.

I had only gone with my 1 month old daughter to get her Christmas photos done today.

Had no clue about any of their promotional packages. The photographer and I were going through the pics and selecting the ones I wanted. The photographer waqs telling me about sheet prices vs. collections, etc. I was choosing the pictures with the photographer when this crazy lady came up to me. She went on how she remembered my daughter from 2 months ago, and that she let me have a promotion package then...therefore I couldn't have another package like that. Hey, either she is really good at fortune-telling (my daughter was not even born yet), or telling newborn infants appart and remembering them over the weeks, months, years...then she should get a job with the FBI or Homeland Security, not as some lame power-bent pseudo-manager at a photo shop. She was asking me about my husband (totally innapropriate). I asked her to recheck her reservations for my name and pull any pictures she thought "looked exactly my daughter" (by the way, she could not find my name in the system or prove to me with physical/electronical prints that either myself or my infant daughter were previously there).


Fine with me, WHATEVER, I'm there to get my daughter's photos one month pics/holiday shots done...besides, onless they do fetal photography...I don't see how I could have gone in to get my daughter's pictures done months prior. My husband and I are not the complaining type.


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    User Discussion - Add your 3 cents!


    Tennboy1981 (12/24/2009)      
    well that seems a bit odd for a manager to just come up screaming at you wihtout just cause.....If that would have happened to me, I would have politely gotten her full name, canceled my order, and took my daughter else where for her pictures. Then came home and tried to find a corporate contact number for the company.

    Slimjim (12/24/2009)      
    This manager made a sloppy mistake and should have been sure before making such accusations. IMO, she deserves this write up and the loss of your future business.


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