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Neiman Marcus Complaint - Vice President of Customer Service should be Fired!!!

Complaint
Review by exNMshopper on 2010-01-08
DALLAS, TEXAS -- The VP of Customer Service at Neiman Marcus Direct/Online forgot what the main purpose of her job title is. Instead of trying to help customers resolve their issues, she spends her time putting blocks on customer accounts so no other associate can give any information and for all calls to be only routed to her. I think this rude, incompetent lady forgot what the main principles of customer service are after being on the job for to long. She finds it's much easier to deceive and inconvenient the customer, instead of trying to help them. She doesn't even want to take responsibility for what she does, because she has her assistants return her calls and answer her emails. I think she is just a grumpy lady who is unhappy with her job, and gets satisfaction from providing distress to the customer, instead of help. Someone needs to teach this lady a lesson and give her seat up to someone who will actually appreciate their job title. With the bad service, internal schemes, and rude attitude she is not only causing loss of business for Neiman Marcus Direct/Online, but the NM Group as a whole. Her approach to solving customer's problems gives a bad image not only to the online store but to NM's affiliates as well - I would never allow myself to buy something again with a Neiman Marcus tag on it.
Comments:
Posted by zzrokk on 2010-01-08:
Sounds personal to me.
Posted by LadyScot on 2010-01-08:
VP have people to do the job. That is why they are VPs. Sounds like you have the problem and are mad that the VP won't cave into whatever demands you are tossing.

Lucky you didn't put her name on here. Such rants can get you sued you know. And you do know this will get taken more seriously if you stop ranting and start adding some details.
Posted by bearkatkitten on 2010-01-08:
I could have sworn I saw another post exactly like this today... except there was the actual name of the VP woman.
Posted by goduke on 2010-01-08:
It was. It got pulled because of the name.

It sounds to me like the OP was raising a concern about something that happened, and somehow (it does happen) got through to this VP. It could also be that the VP said "no" to whatever the request was (which is pretty unusual for NM, so it must have been a doosey), and the OP continued to call and write emails. The VP probably, at that point, elected to "fire" the OP as a customer, which is why the accounts are now blocked. I could be wrong, and making it all up, but I'll bet I'm close.
Posted by Slimjim on 2010-01-08:
I can tell you this, it is very rare for an upper management CSR to actually block other reps from talking with you, preferring to deal exclusively with you personally. More often than not, they avoid CSR issues and customers who should be dealing with the reps under them paid to handle issues. Clearly whatever issue you have with NM, she felt was addressed as best they could, has closed the ticket, and does not want her reps dealing with it any longer.
Posted by bearkatkitten on 2010-01-08:
Ah, good, goduke... means I'm not seeing things or going crazy...er.

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