Bosch Complaint - Bosch Convection Range Control Module - Model HES5022U

Model HES5022U - Complaint

Review by mnfats on 2010-01-18

HUNTINGTON BEACH, CALIFORNIA -- We had this Range (HES5022U) for two and a half years when the touch pad quit working on one side. Called a local Bosch certified Rep. He came out looked at the stove (only the outside)and said "You need a new module" which would cost about $150 plus installation. Thought it strange that he didn't look inside the range for a loose wire or some other problem. After he left I opened the back and discovered the Module was attached to the front glass with 2 sided tape, and this connection was right above the oven vent which spews out heat and moisture. The Module was attached to the front glass and had pulled loose from the tape and apparently was far enough from the glass so it wouldn't react to a finger touch on the glass. The local Rep still thought we needed a new Module, so I e-mailed Bosch stating the problem (but received no response)and finally called Bosch to see if they had revised this connection. The only solution the consumer Rep would recommend was replacing the module. My point was that it doesn't make any logical sense to spend $200 to $300 to replace a perfectly good Module with one that would more than likely have the same problem in a few more years if they hadn't revised their connection to the glass. Neither the local Rep or the Bosch Rep seemed to have a clue as to how these stoves were put together. Any Company that would use 2 sided tape to attach a very important and pricey component on a heat generating product must be sorely lacking in Engineering experience and they are definetly lacking in customer service. I finally fixed this problem by forcing the Module against the glass by jambing two five cent washers under a near by metal plate. So far its working fine. I can only hope the construction of the rest of the stove and our Bosch dishwasher are Engineered better than this Mickey Mouse connection. Needless to say once these two Appliances break down they won't be replaced with Bosch products.