Amana Company, L P Complaint - Poor service - Amana side by side refridgerator

Posted by bearkatkitten on 2010-01-26:

"I called for replacement parts, only to find that Amana has discontinued both of them."

I'm not surprised. Your fridge is about 10 years old. Chances are, the parts were discontinued because they weren't being sold anymore or as frequent.

"I consider that a breach of promise on their part."

What promise was that?

Posted by Venice09 on 2010-01-26:

I see your point. It would be a shame to have to replace the refrigerator just because the parts were discontinued. Unfortunately, all parts for all models can't be in production forever.

Try looking for the parts online. Here's a site that I use. I don't know if they have the kind of parts you need, but it's worth a try.

http://www.repairclinic.com/Home.aspx

Posted by Slimjim on 2010-01-26:

Yeah, there was no promise made to you that a glass shelf insert would be still made a decade later. A 10 year old refrig isn't going to make or break the sale of your house, one shelf short or not. At life expectancy already, you'd be lucky if it's still running two years from now.
To tell you the truth, if they still made the shelf, you may have backed out of the purchase once you heard the price anyway (guessing around $80-$100). It would be more than you could sell the whole frig for.

Posted by LadyScot on 2010-01-26:

Exactly how long should a refrigerator last then? I think 10 years is a pretty good life time.

Posted by Venice09 on 2010-01-26:

My first refrigerator lasted around 25 years and survived several moves. I know that's an unrealistic expectation with today's appliances, but if something works, it's better to look for the parts than just throw the appliance away. Every time I replace an appliance, the quality seems to be less than what I had, so I try to hold on to my old ones for as long as possible.

Posted by Ytropious on 2010-01-26:

They don't make em like they used to, but 10 years seems fine.

Posted by Nohandle on 2010-01-26:

Lost you are correct that the quality seems to be less than the earlier model you are replacing. Slim makes a valid point as far as the price on replacement parts. I had an OTR GE Microwave and thought I'd replace the air filters. They were $75.00 each. Hello, I decided I'd clean them as best I could myself. To heck with a tidy appearance.

Posted by Venice09 on 2010-01-26:

Nohandle, if you're happy with an appliance, sometimes it's better to invest some money even if it gets expensive. At least you know what you have. Buying a new one is always a risk. If you can clean or fix something yourself, that's even better.

And because today's appliances are so disposable, it makes me wonder how much of them are in landfills. That's another reason I try to keep what I have for as long as possible.

Posted by Nohandle on 2010-01-26:

Understood Lost. I just paid $168.60 this past week on a washing machine for replacement of what turned out to be a Lid Switch. Never a moments problem in the past. Thank you, I'll keep the washer and dryer pair for as long as it's an option and parts are available. No problem whatsoever that I recall with the dryer. I think I just lucked out with the models I have.