Comcast Corporation Complaint - Out of USA Customer Service

Posted by jktshff1 on 2010-02-06:

Aside from it being all about the $$$$ you can thank your gubment and the useless nations for wanting to make it a global economy. Also, give credit to those of you using wally world and other giants of retail for cheaper goods made elsewhere, instead of your local businesses.

Posted by TheNewSheriff on 2010-02-06:

jkt + 11

Posted by Nohandle on 2010-02-06:

Excellent response JKT and too many complain about the high prices yet expect the finest of services at bargain basement prices. You wouldn't believe the backlash in this area when the local telephone companies began tacking on an additional monthly charge of $.90 for 911 service. Ever had to call 911 for an emergency? I have and was glad they were around and I didn't have to call India for assistance.

Nicely written review BikerBlue.

Posted by i_am_canadian on 2010-02-06:

The 'dream' for many people has turned into a waking nightmare. I agree with everything you say, but I don't think it will ever change.
Comcast doesn't outsource all of their customer service, at least overseas. I did ComCast customer support at a call centre in Canada, and I believe there's also an office in Fayetteville.

Posted by PepperElf on 2010-02-06:

very true.

i DO know a company that is 100% made in America. The company turned down the chance to move the factory to a foreign country.

Their prices are NOT cheap.


That's the real issue. People are use to paying tiny prices for stuff made overseas by people earning tiny paychecks.

And then they wonder why all of the jobs are sent overseas...

Posted by ProConsumer on 2010-02-06:

Pepper that is very true. I would be willing to pay more for items or services that are 100% provided in the US. It's not easy to do but for now I avoid companies that outsource when I can.

Posted by Nohandle on 2010-02-06:

In my area with Comcast I've never dealt with anyone overseas. All have been within my area. I have dealt with other places of business that I became best friends with someone with a thick accent in some other country. After a while I could actually understand them. I, too, don't like jobs being taken elsewhere when there are so many individuals in this country looking for work. People don't want to pay the additional price and that's what it will take for the jobs to remain here right now.

Posted by Starlord on 2010-02-06:

I live in what they call the Tri-City area of Washington state, the three cities being Olympia/Tumwater/Lacey. We have been Comcast customers here for about 19 months now. When we have questions or need service, our calls are handled right here in Olympia. The people have all been top-notch, knowledgeable and friendly, and the techs we have met know their business completely.