Dell's technical support is absolutely horrible. Not only do you always have to wait no less than thirty minutes to get connected to one, but they waste another thirty minutes of your time by making YOU troubleshoot the computer problem! They also have YOU take apart the computer (memory, harddrives, power sources, etc) to do the diagnostics.

I told them I had the AT HOME service, which I naturally thought to mean that Dell would send a service tech to your house to do this. Technical support said I was mistaken and that a tech would be sent to my home with a replacement part once I was able to trouble shoot the part that was causing the problem. In that case, why am I paying over $300 a year for this at home service, when I can just do it myself and order the part from Dell directly? This complaint does not even touch upon the fact that the Indian that I was dealing with barely understood much of what I said. So much for outsourcing I guess. I have learned my lesson: NEVER BUY A DELL COMPUTER AGAIN, EVER!!!

Next Dell Computer Corporation Review >>>