Tiger Diect Complaint - Tiger Direct Really Gone Downhill - Sales & Warranty : Computer

Posted by BryanMyers@BWG on 2010-02-16:

CoonCatOne - My name is Bryan Myers and I am the Claims & Service Manager at Bankers Warranty Group. I would like to review your claim to ensure it is being handled properly, and if not, make any corrections necessary. I sent you a personal message with my contact information so I may access your warranty record. Please contact me via any of the methods so I can ensure you receive World Class Service.

Posted by CoonCatOne on 2010-02-18:

Bryan: We appreciate your response but we started this in January and we could not wait for Tiger Direct, Bankers Warranty or Capital Computer Service to make good on the repair of our computer. Who can go that long without a computer? If you want to do something useful, talk to your people about how they handle warranty repair requests and find out why they give out a non-functioning phone number.... that is lousy service. We had to get the computer fixed without any help from you. We intend to take steps to recover our costs.

Posted by BryanMyers@BWG on 2010-02-22:

CoonCatOne - I would love the opportunity to review the entire claim to determine what went wrong and correct it. I would also like to make good on your repairs. If you would please email me at bmyers@bankerswarrantygroup.com I will be able to review the information and take the appropriate steps to resolve this matter for you.

Posted by CoonCatOne on 2010-03-09:

An update: Brian Myers (without us giving him permission) called our home phone and offered to pay for our expenses, if we emailed him copies of the bills. We did this. We hope that Bankers Warranty Group will actually do what Mr. Myers has offered.... it would be refreshing.

Posted by nicoblue on 2010-03-11:

We are currently in the middle of the same problem. We purchased our computer in September with a highly suggested extended warranty through BWG. Our hard drive failed about 2 weeks ago and it has been nothing but a runaround from Tiger, to BWG. Finally, I just gave up and cancelled my extended warranty as I understand I will get a little bit of money back..whether or not that happens remains to be seen. BWG had a technician diagnose our problem over the phone and she told us it was a hardware issue covered under warranty and they would dispatch someone to take care of it. We received a call a few days later stating that they would not cover our problem and their reasoning kept changing, depending on who we spoke to. We have had people promise that there was an error and they would get us our help and then they would provide us with phone numbers and extensions that didn't exist. Finally I had someone who claimed to be a supervisor read me the warranty policy and when I pointed out that our problem is covered, she kept telling me that I was wrong, even though it was there in the policy! She was beyond rude and this was an incredibly stressful conversation. The worst customer service experience I have ever had was from BWG. Tiger Direct simply claimed that they couldn't help me because it was all up to BWG. I used to recommend Tiger Direct but I no long will, nor will I shop there again and I will certainly NOT ever deal with any kind of business having to do with BWG.

Posted by CoonCatOne on 2010-03-11:

Thanks, NicoBlue. I'm sorry for what you are going through, but we both know exactly what is going on with Tiger Direct and Banker Warranty Group. We contacted the attorney general in our state and they accepted our case. That may (or may not) have been why Brian Myers offered to pay for our expenses. No check yet....

Posted by nicoblue on 2010-03-11:

CoonCatOne, I will be interested in seeing how this pans out for you. I am going to contact our (we're in Canada) equivalent to your attorney general as well. Good luck and I hope to see that you receive a check soon!

Posted by CoonCatOne on 2010-03-17:

Update: Bankers Warranty Group have not honored their offer to pay for our expenses yet. It is looking less than hopeful.

Posted by CoonCatOne on 2010-03-24:

Update: As of today, Banker Warranty Group has not yet honored their offer to pay for our expenses. Same ole, same ole stuff!

Posted by CoonCatOne on 2010-04-21:

As of today neither Tiger Direct or Bankers Warranty Group has honored their offer to pay for our expenses. I guess Brian Myers' word isn't worth much.

Posted by CoonCatOne on 2010-05-20:

Following Bryan Myers' verbal contract, we copied, scanned and emailed receipts for the costs incurred in getting our computer functioning. Neither Tiger Direct or Bankers Warranty Group have honored the warranty we purchased. It now has been too many months for us (or anyone) to expect these companies to do what is right.

Posted by BWGSucks on 2010-07-27:

CoonCatOne I am not surprised that no one has called you back. You are not the only one dealing with these problems. I work there and let me tell you I hate it. As you can see the so called supervisor"s" don't talk or call back anyone. Put it this way they treat the employees just as bad as the customers. With this in mind this explains why the customer service is not good at all. Working in the claims department I had to deal with angry customer and service departments day after day. When I tried to do something nice for the customer or service department I was told no too. I hope everything works out, but I know BWG won't do anything to help you, but you already know that LOL. If B. Myers can't do anything for you there no wonder why the claims supervisor is just as bad or worse.

Posted by CoonCatOne on 2010-08-20:

After months, we still have not received a refund from Tiger Direct or Bankers Warranty Group. We did, though, get an advertisement from them today!

Posted by CoonCatOne on 2011-03-21:

I STILL have not heard from nor received a refund from Tiger Direct or Bankers Warranty Group.