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Safelink Complaint - Safelink The Bigest Joke Of The Century Not A Free Phone It's A Free Migraine
Complaint
I have never recived my Safelink minutes automaticaly so I go into the prepaid menu and find that I have lost the add airtime menu so I call Safelink and the lines are to bussy at the time they tell me to call back later and then automaticly disconnect the call once I finally do get through I spend 3 or more hours on hold then talk to a representative They take some info then tell me there supervisor will call me back at a diferent number (landline) in a few minutes because this issue can only be resolved in this manner (a week ago) I have yet to recive the phone call isend them a e-mail they tell to go into the code entry mode and put some codes in to get the perimeters numbers and contact them back at customer service but the don't give me a case number to use so the web site tells me to call them back at 1-800-378-1684 so there I am waiting on hold for about 3 hours 10 min. Just so they can tell me the same thing all over again!!! I think they should be sued for false advertisement!!! The federal goverment sponsers this service but they need to supervise Safelink and fix these problems.
Comments:
Posted by Inat on 2010-02-20:
not only does the federal gov't sponsor this program, they FUND it! Oh, wait, i take that back... I and others like me fund it. You fund it too by paying the universal service charge on your landline. (i find it funny that you have a landline AND a gov't funded cell phone) - anyway, i hope they get their issues straightend out b/c if not, more taxpayer money will be thrown at it. good luck
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