Long John Silver's Restaurants Complaint - Barstow Store #31860 ~ Ticket # 2605 @ 4:43pm - Slowest Long John Silvers Restaurant Ever

Posted by bearkatkitten on 2010-02-27:

That poor guy. Hope he gets the next day off for having to do everything by himself.

Posted by Skye on 2010-02-27:

OP, I can understand your frustrations, but sometimes fast food isn't that fast.

Did you at least enjoy your meal?

Posted by bearkatkitten on 2010-02-27:

Somehow I only read that as one guy that was working. So, there was a cook and a front counter person. Still that's a bit of a skeleton crew to be working fast food.

Posted by Venice09 on 2010-02-27:

Yes, they were shorthanded, but it wasn't necessarily the manager's fault. Was it a personal or business call? You probably don't know. And if she had to count the money for the next shift, she probably couldn't put it off. There is nothing in your review to convince me that the manager was rude.

Posted by Ytropious on 2010-02-27:

"all she had to say was that she had to count the drawers for the next shift."...well then she obviously wasn't on the phone then was she? That doesn't make her rude AT ALL op, it makes her short handed and nothing more.

Posted by The_Judge on 2010-02-27:

It's too bad you didn't get your fish in a flash. However, did it cross your mind that maybe Tammy was on the phone trying to call the next shift in early?? And if the policy is for the manager to count the money before the next shift arrives, I guess that's what needs to be done then.

Posted by Starlord on 2010-02-28:

Two people working an LJS is not enough people. The manager does have the responssibility to see that the oncoming shift has a correct cash drawer, so that takes out half your crew onsite. People complain about the time it takes to prepare food, then turn around and complain whenit is fast that it has obviously been made too long and kept under heat lamps You cannot have it both ways. Just imagine a server plopping a raw or frozen entree in front of you and saying that you couldn't get it any faster. LOL I have worked in restaurants, and can see both sides. In this case, I do not see that the manager was rude.

Posted by Fufu487 on 2010-02-28:

It sucks it took so long to get your food. I imagine they were short staffed and the manager was out of people to call in. The worker probably told you the manager was on the phone because disclosing they are counting the cash drawers may be a risk.

Posted by CrystalSword on 2010-02-28:

Very true, Fufu....not a good idea to advertise the the cash is out of the safe....especially these days.

Posted by LJS_worker on 2010-03-06:

Ok, I work there! What day did you go in? I was working there the day you posted this "complaint".
Anyway, Michael is the Assistant Manager. That week we got new registers. The company was recently bought out by other people so all the procedures have changed.

Also, keep in mind that it takes 4.5 mins to cook the fish you ordered. If you came in during the "down time" then all orders are cooked as they are ordered. What if that ONE car in front of you ordered a family meal with 2 or 3 sides, plus shrimp, plus lobster bites? Everything takes time to cook. Do you want us to serve you uncooked fish? No. And we dont want to serve anyone uncooked fish!

And as for Michael being alone, since the new owners took over, they cut hours drastically. So there is usually only one person working the drive thru and front counter during the "down time".

And Tammy, she is the nicest person/manager anyone will ever know. She has a lot of responsibilities you do not even know about. She actually might have been on a conference call that day. She has to be on those once a week.

Posted by Venice09 on 2010-03-06:

Great information, LJS worker. Thanks for posting it.

Posted by LJS_worker on 2010-03-12:

Haha your welcome. People just dont realize what goes on in a fast food restaurant. What all we have to do. Apparently some people think the food they order magically appear cooked and ready for them.

Posted by Venice09 on 2010-03-12:

I think I have a pretty good idea what goes on from reading posts on sites like this by fast food workers. Also, my son worked at Wendy's, and when I'd pick him up sometimes I would sit inside while waiting for him and just observe what goes on behind the counter. I think the people who use the drive-thru are mostly the ones who don't realize what it takes to get their food.

Posted by ronald cummins on 2011-11-09:

after eating at long johns the last two times i have gone home with stomache cramps and the runs ,looks like they would wise up and stop using hydrated cooking oil like most other resturants have needless to say i will not return