Bank of The West Complaint - Horrible Service
GLENDALE, CALIFORNIA -- I usually don't take the time to write reviews but I felt it is my duty to inform those of you out there not to use the Glendale, CA branch of Bank of the West. I was a customer of WAMU (now CHASE) and Bank of America and I decided to open an account at Bank of The West due to their $100 offer if I opened an account. Well, let's just say that the $100 is not worth it! Every time I have stepped into this branch I have been given misleading information or poor service. For example, at the Ventura Branch, when I deposited a paycheck, it would go through right away. However, for some reason, when I deposited paychecks at Glendale, they would print out a form and inform me it would take days to verify the funds even though it's the same paycheck and amount deposited every two weeks. I never had this problem with BofA or CHASE. When I deposited cash, I was told it would go through right away...apparently "right away" means several days. I learned this the hard way when my debit card was declined. It's CASH...what is there to verify? The latest incident was when I questioned a $10 charge on my account and the teller did not know what it was for. He even went to the supervisor and she did not bother to look into it but told the teller to get my number and they would call me when they found out. That was two weeks ago and still no call! Obviously, I didn't wait to here from them and called the call center and they told me in a matter of seconds what it was for. I don't know what kind of business they're running here, but they have lost me as a customer. I am taking my business elsewhere.
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