LETTER TO MAYTAG-VIA-website--------------

Purchased as a group of 6 MAYTAG appliances from Home Depot delivered 13 December 2004.
NOVEMBER 30 2009 the Sol/Start RELAY shorted out--replace at a cost to me of $206.25. Maytag repair man said I was lucky a fire didn't start he also said that there could be other problems requiring a compressor system replacement.

February 2010--while I was NOT at home the DEFROST BOARD shorted out and so did the NEW RELAY causing the DEFROST to HEAT UP the inside of the FREEZER to the point that there was a PARTIAL COOKING of some of the meat I had.

THE KITCHEN was full of smoke and smelled like burning wiring. WHEN I checked the Refrig. THE inside of the freezer--side walls were SO HOT I could NOT hold my hand on them for a long time. I unpluged the unit and called the same repair man who came out and found that the entire system was junk.

AT first ONLY a parts replacement was authorized BUT that was later changed to a PARTS AND LABOR--100% what ever it took to FIX the unit--this came from YOUR PRODUCT SAFETY people in Washington State.

WHEN the repairman came to fix this pile of junk --he spent 10.5 hours in my home---WE had a working unit --ONLY for about a half hour then IT stopped working. His idea is that the HEAT EXCHANGE/CAP TUBE needs to be replaced along with the EVAP unit---THIS CAN NOT BE DONE as MAYTAG NEVER MADE these KEY REPAIR COMPONENTS--in other words MAYTAG built--FOR 6months only and SOLD IT for only ONE YEAR--- a REFRIGERATOR knowing that IT WAS DEFECTIVE---THATS right THE SAME componets that are INVOLVED with the OTHER RECALLS were USED in this MODEL TO.

AS has been suggested by YOUR PRODUCT SAFETY DEPARTMENT---"WE will PRO-RATE and REPLACE your REFRIG." this means an ADDITIONAL COST to me----TOTALLY UN-ACCEPTABLE---NO consideration has been taken for the OUT OF POCKET DOLLARS at my end---Cost of prior repair, FOOD LOST --TWICE---AND the fact that IT TOOK almost a month and a half to get to the point that I WILL HAVE TO REPLACE this REFRIGERATOR at my expense.

DOLLARS I have invested as of NOW---$1500.00 WITHOUT BUYING another REFRIGERATOR at a cost of about $1500.00--for a total OUT OF POCKET of over $3000.00.

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