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Cheapcaribbean Complaint - They Won't Give You Money Back If You Cancel Trip; Please Be Aware - Hotel Reservation Or Any Kind Of Package
Hotel Reservation Or Any Kind Of Package - Complaint
Please be aware of cheapcaribbean. Com they have bad customer service and they are ready to rip you off and take you for a ride.
I purshed a 7 day hotel packages in punta cana, 2 adults -2 kids for April 23-30-2010. We had a emergency situation, the trip had to be change back for the 16-23 of April 2010.
They gave us new prices over 1000 dollars extra I didn't like their hotel rates offers and I told them to give me the money back and take whatever penalties were; so I asked for a supervisor to explain what was going on I was put on hold and never got serviced. I waited for help more than an hour.
I spook with more than 4 operators I felt like they were ignoring me, never got the help. Actually I was threatened to give more money back to them or else I would loose all of my money.
My advise to all of you stay away from cheap caribbean. Com before you loose youre money.
I purshed a 7 day hotel packages in punta cana, 2 adults -2 kids for April 23-30-2010. We had a emergency situation, the trip had to be change back for the 16-23 of April 2010.
They gave us new prices over 1000 dollars extra I didn't like their hotel rates offers and I told them to give me the money back and take whatever penalties were; so I asked for a supervisor to explain what was going on I was put on hold and never got serviced. I waited for help more than an hour.
I spook with more than 4 operators I felt like they were ignoring me, never got the help. Actually I was threatened to give more money back to them or else I would loose all of my money.
My advise to all of you stay away from cheap caribbean. Com before you loose youre money.
crying child
Comments:
Posted by Ben There on 2010-03-18:
I am guessing that your package included flights? If so, regular plane tickets are normally nonrefundable, regardless of your reason. They often come with hefty date change fees of $150 to $250 plus fare difference, even if you buy them directly from the airline. That alone is probably the majority of the extra $1000.
Posted by TravelMan102 on 2010-06-12:
Maybe if you had read their terms and conditions as I have. All packages are non refundable. You should have purchased the insurance that they offer. Like Ben There has stated, airlines are non refundable, and the hotels have cut off periods where they charge to cancel. You would have been given a credit minus he penalties as the terms and conditions state.
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