Bidz.com Complaint - ?? Reputation for Bad Customer Service - On-line Auction
On-line Auction - Complaint
CULVER CITY, CALIFORNIA -- I am a relatively new user of Bidz.com, an online auction site. Thus far, I have only purchased jewelry and for the most part have been satisfied. Last week I won a bid on a ring for a very reasonable price. When I went to pay, I received a message that the item was unavailable. Being new, I wrote to customer service asking if this meant that the item was just currently unavailable, but I would receive it later or if it meant that the item was permanently unavailable. At the same time, they were currently offering the same item up for bid. So, I also asked that if it was unavailable, why was it offered in the first place and why is it still being offered. I have sent 3 e-mails to customer service so far and have yet to hear a word from them. I realize that I am not out any money and compared to other on-line auction nightmares, this is really trivial. Specifically, I am wondering if they have a reputation for poor customer service and not acknowledging e-mails. If this is the case, then I do not want to do business with them and I will not make any more purchases. Also if there is a pattern of poor service, then others should be warned.