Black & Decker Power Tools Informative - Black and Decker products? Be Careful Consumers! - Black and Decker's Breach of Warranty
Black and Decker's Breach of Warranty
Two weeks ago I purchased a Black and Decker product from my local CVS store in California. Brand-new, out of the box it wouldn't work. I felt reassured that at least it had a two year warranty, and was a "name brand". I was shocked when I phoned the Black and Decker service center in Texas, and they told me that since the item had been manufactured three years earlier, and had been discontinued by Black and Decker, they could not honor the warranty for repair or replacement. I informed the service-center manager [snip] that it was not legal for Black and Decker to claim "no responsibility", and not honor their warranty just because they discontinued the item, particularly because I had just purchased it two weeks prior (& had my receipt). She then gave me a local Black and Decker service-center phone number in California, where the representative ("Dave") informed me that because the item was discontinued by Black and Decker, "I was out of luck", and there was nothing they could do.
Beware consumers! Black and Decker is setting new precedents in skirting their legal responsibilities regarding honoring their product-warranties. It seems that since the volume of complaints are so high regarding Black and Decker products, not much attention is being paid to this negligence on Black and Decker's part, (and who has the time and money to bring a "breach of warranty" case to court, for a $50. item?)
After this experience I will never again have confidence in the Black and Decker name, and I urge you to consider researching consumer-complaints about this company's service, before purchasing Black and Decker products.
Tom Whitaker, Encinitas California