American Laser Centers Complaint - Ineffective service, unresonable company, poor customer service - Laser hair removal

Laser hair removal - Complaint

Review by displeased85 on 2010-06-08

SPOKANE, WASHINGTON -- I have been receiving laser hair removal from American Laser Centers for about two years. In this time I have had very poor results, only about a 30%-40% decrease in hair growth. I would continue to have the treatments done, however the location I went to closed down and the next closest location is over 250 miles away. I called to ask if American Laser Centers had a local company that would be taking over their clients or if they would issue a partial refund so I could have to procedures finished somewhere nearby and the told me the only option was to have the procedures finished at a different location. I explained that I would not have signed up for their services if the clinic was that far away. I think it is very unreasonable for American Laser Centers to expect customers to travel over 500 miles round trip for a procedure. The regional manager that I spoke with about this matter was also very rude. They raised their voice and was very short with me and hung up on me before I had asked all my questions. I did not yell or curse during the call, so there was no reason for that behavior. I am extremely disappointed and displeased with the handling of this situation by American Laser Centers.