Don't buy a Maytag Neptune washer! Why?
1. Maytag products are undependable and unreliable. They may have a history of how to do mecahnical products right, but in this era of digial electronics, they have not extended their expertise to include electronics.
2. Maytag does not stand by its products or customers.

Details:
1.

Maytag products are undependable and unreliable.
My unit (a washer/dryer stack) failed in less than five years of normal use. The problem was not mechanical, but rather a failure of the control (circuit) board. Cost to repair from Sears Service? $460!!! Fortunately, the day after the replacement part was ordered, I called Maytag to complain and discovered there was a class action lawsuit against Maytag regarding front loading washers, which includes the control board as one of the issues. I can file a claim form and have Maytag comne out and replace the failed part for free. However, I will not be reimbursed if I process with my Sears Service order and pay out of pocket.

2. Maytag does not stand by its products or customers.
If Maytag cared about its reputation, its customers, and its claims of dependability and reliability, it would have recalled the products rather than be forced to do the right thing as part fo a lawsuit settlement. Furthermore, it would reimburse customers who unknowingly paid for covered service out of pocket, or at least publish a service bulletin to its retailers (such as Sears) to advice customers to pursue the class action remedy rather than pay for service out of pocket. I got lucky, and am just out the $69 for the initial service call (only because I refused to pay for the part in advance). Other customers won't be so lucky or so stubborn.

I will never again buy a Maytag product.


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