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Nationwide Corporation Complaint - Nationwide is NOT on your side!! - Auto-accident check
Auto-accident check - Complaint
LANCASTER, PENNSYLVANIA -- I was hit by a driver covered by Nationwide. She ran a stop sign and totaled my car. The next day (a Monday) we reported the claim. I was told that Nationwide would get back to me the next day and have an adjuster go look at my car. I waited. They did not call. So we called them. Mr. Cortes (the agent) told me that an adjuster still has not be assigned and they will get back to me later that day when one will be assigned. We called later on (around 4pm). And still, no one was assigned to go look at my car. I asked about getting a rental and their policy states that we (the victim) have to pay for the rental upfront and they will reinburst me (only up to a certain amount, that is). This was extremely frustrating! At the time, I was working 2 jobs and babysitting. I could not be without a car! The next day I call Mr. Cortes and he finally gives me the name and number of the adjuster. I call the adjuster repeatedly and he does not get back to me until hours later. He tells me he has not looked at my car and that he is going on vacation the next day so someone else will be looking at my car and they will contact me the very next day. And the next day comes and no one calls, yet again. At this point me and my family are furious because afterall, I was the victim in this situation. I wait until the next day and call Mr. Cortes\'s office over and over again and I leave him a message stating that I will be contacting a lawyer. Finally, after 5 days of waiting for someone to look at my car (the car that their driver destroyed), my mom became fed up and called the head office in Ohio. She spoke to someone by the name of Jason Harper. After hearing out story, he agreed to grant us a rental and he told us it WILL be paid for by Nationwide upfront. We had to email him a copy of our insurance policy and that was it. That evening we go and pick up the rental at Enterprise. At this point they are on the same page as us. They understand we are not paying a cent. A few days later we finally get the check for the damage since my car was determined totaled. By the time this is said and done it is mid-May. Now, in mid June, Enterprise calls us up and tells us we owe them the money for the rental and that Nationwide did not approve anything. At this point, we are so sick of the situation, we basically say \"screw it, not our problem!\". Enterprise threatened my mother with putting this on her credit report. So, now, after enough damage done by Nationwide, my mother\'s credit score is now going to greatly affected in a negative way. I don\'t understand why they couldn\'t pay for a rental like they should and get me my check in a timely fashion. Afterall, this accident was NOT my fault at all. Nationwide is full of crooks and I would recommend avoiding them at all costs because they will not help you.
Comments:
Posted by Helpful on 2010-06-20:
I can tell how frustrated you are. I can't say I would be any different. I might suggest looking at this entire situation a little different way.
An insurance company is contracted with the insurer, in this case, the person who was driving the other vehicle. Basic liability insurance generally covers any medical expenses you or your passengers may have, in addition to the cost of the vehicle or the cost to repair the damages, whichever may be less. It is ultimately, however, the driver of the other vehicle that is liable for these expenses. It's generally easier to work with the driver's insurance company to resolve the problem, but if they're not being responsive, your real solution would have been to contact the other driver directly. Ultimately, I would never threaten anything that you didn't fully intend to initiate, like getting an attorney. The amount spoken about doesn't sound like it would require one. You could, however, explain to the other driver that, because the insurance company is not working with you, you expect him/her to cover the costs out of their own pocket. Not doing so would then give you no other choice but to file in a small claims court. It would then be up to the driver to work with the insurance company in order to find a reasonable resolution.
It is good that no one seemed to be injured within the accident. My best to you in the future.
An insurance company is contracted with the insurer, in this case, the person who was driving the other vehicle. Basic liability insurance generally covers any medical expenses you or your passengers may have, in addition to the cost of the vehicle or the cost to repair the damages, whichever may be less. It is ultimately, however, the driver of the other vehicle that is liable for these expenses. It's generally easier to work with the driver's insurance company to resolve the problem, but if they're not being responsive, your real solution would have been to contact the other driver directly. Ultimately, I would never threaten anything that you didn't fully intend to initiate, like getting an attorney. The amount spoken about doesn't sound like it would require one. You could, however, explain to the other driver that, because the insurance company is not working with you, you expect him/her to cover the costs out of their own pocket. Not doing so would then give you no other choice but to file in a small claims court. It would then be up to the driver to work with the insurance company in order to find a reasonable resolution.
It is good that no one seemed to be injured within the accident. My best to you in the future.
Posted by allmike on 2010-06-25:
I was an agent for Nationwide years ago. You can have an account set up directly with enterprise and they will bill Nationwide directly. I don't understand why your agent said that you have to pay up front. I am now an Allstate agent. they have a %96 claims service satisfaction rate. Maybe you should try calling an agent in your area. They have wonderful coverages. Like immediate accident forgiveness, double deductible rewards, and safe driver bonus rewawds of %5 of your premium. let me know if I can be of assitance. I'm located in PA.
Posted by momsey on 2010-06-25:
allmike, just an FYI. We don't know who the OP's insurance policy is with, and it's irrelevant to this review. She's complaining about Nationwide, who is the insurer for the other driver.
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