AT&T story

My experience with AT&T raises the question, can a major corporation reach a level of incompetence where they can actually drive themselves out of business. Because if it’s possible, I think AT&T can do it.

It all started around the middle of October. At this time I had been considering going from normal phone service to digital phone service, which is a bit cheaper.

I had actually ordered this from Time Warner, who made an appointment to come out and install the proper hardware. But then I got mail from AT&T with an offer for their own, cheaper digital CallVantage service, with free activation and a month of free service, so I decided to cancel with Time Warner and order CallVantage. Ordering the service took quite a while because the offer I had been mailed did not match the offer the operator showed on her computer, which did not have the free month and free activation, so she had to spend some time fixing that.

AT&T mailed me a phone adapter with instructions for how to set it up. The instructions told me to check my confirmation email for my login name, but I had never received a confirmation email, so I phoned up and was told the order had been cancelled because there was a port change request against my phone number. This was apparently because AT&T had put in the order before Time Warner had cancelled my order with them. AT&T had first told me to call Verizon, because they said Verizon was the carrier for all of New York City, but this isn’t true. Actually, AT&T was my carrier, but they insisted I call Verizon, who predictably said I wasn’t in their system (I think the problem is AT&T no longer accepts new customers for normal phone service and doesn’t actually know it still is a carrier).

AT&T said I would have to reorder the service, so I did.

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