Bosch Complaint - Not worth the money - ecosense dishwasher

Posted by Helpful on 2010-06-26:

I think I can be of some help to you wallerz. You've got a run-on sentence within your complaint, but if I understand it correctly, I think I can solve at least part of your problem.

You state that you're placing the dishes in after you've rinsed them. In a word, DON'T! Detergents will not activate unless they come into contact with grease. Dishes should be scraped of any large deposits, but the soil from food is still important to the overall cleaning. This is also important because Bosch dishwashers don't come equipped with any form of food grinder. With grease in the tub and a standard wash system, the contents of the dishwasher should come clean. If you have hard water within your area, I may also suggest some sort of rinse aid.

As for the odor coming from your dishwasher, you've had the choice of either purchasing an SHE4/5 model or one that is up from that. You haven't specified the model, so it leaves the reader to make their own assumptions. The SHE4/5 models can be purchased for about $150 less then their more expensive brothers, but it doesn't use an entirely stainless steel tub. The tub has an inset, which is stainless, placed within it but the tub, itself, is still polyurethane. Any dishwasher with polyurethane inside the tub will start to smell. This is because the material is porous and retains the odors of anything it may come in contact with. The other problem is that the insert doesn't retain the heat from the hot water as well, leaving a longer drying time. If these things were important to you, you should have paid the additional amount an upgraded to the full SHE43 model.

Ultimately, I think you'll find Bosch dishwashers are rated fairly high for a reason; you just have to make sure you use the correct. Believe me, you're not the first one to make this mistake. I'm sure that once you get the hang of it, you'll love the product. Let us know if you don't or there are any further questions. Best of luck.

Posted by Venice09 on 2010-06-27:

If you don't mind saying, how much did you pay for this dishwasher, wallerz? I guess you have to pay more if you want one that doesn't smell.

Posted by 2cent-er on 2010-07-24:

this d/w is new?? don't go crazy, have it checked. why put up with this??... washabilty is now a nat'l problem with the removal of phosphates from d/w detergents. use Cascade powder in green box and must use Jet Dry. all these new appl' with their new technolgy have a learning curve.."it ain't your mothers oldsmobile anymore." Baby! this should, at the least, wash your dish's and not smell...somethings wrong.

Posted by Carolyn2552 on 2010-10-01:

For a while it worked okay (not on egg, like my old cheapo DW, but okay). Now I'm having a problem with my dishes coming out soapy and/or dirty. Dirt from one dish winding up on another. Running two quick wash cycles seems to do a good job (no energy savings here). I cleaned out the sprayer arms with a toothpick and found junk inside - maybe that will help. Bosch recalled and replaced the computer in it -- wish I had known to check recalls on my old, noisy, effective dishwasher which caught itself on fire - could have gotten a new one free. Next time I'm buying a used, non-water saving, non-energy-efficient dishwasher that cost $175.00 new. Those ones actually cleaned the dishes. Meanwhile I'll try phoning Bosch and running viniger. I was going to try not using jet dry -- there's so much suds in the machine at the end of the cycle. Something's really not right. Suggestions?

Posted by Venice09 on 2010-10-02:

I don't use a dishwasher, Carolyn, so I don't have any suggestions. I agree with you that these water-saving and energy-saving appliances are not all they're cracked up to be. I'd rather have an appliance that works properly and lasts a reasonable amount of time. What good is saving energy if these appliances have to be thrown away prematurely?

Posted by jktshff1 on 2010-10-02:

I married my dishwasher over 40yrs ago....ducking stones being thrown.......

Posted by BOCSHjunk on 2010-12-19:

Dear helpful, I beg to differ with your comments/reply to wallerz. Purchasing a product by its prominent name in itself should be the only decision a consumer should have and the reason to purchase a product. I believe I am not unique in this debacle. If the sales person would have informed me that your water temperature will need to be 120 and below in order for the dishwasher’s water heater to turn, or you will need a rinse agent so that the water will glide down to the drain and to get the “tub” dryer, you will need to bleach the inside of your tub weekly to reduce “mildew”, and also very import to know is that this dishwasher tub has a history of smelling due to the “tub” design and more importantly, the intake valve may be defective and you may have a flood.
You wrote “If these things were important to you, you should have paid the additional amount an upgraded to the full SHE43 model.” I have a SHE43F12UC. I believe wallerz is writing about this same exact model. Do you think that if we had that knowledge the rest of us would have made a more intelligent decision to NOT purchase the machine in question, if the sales person pointed them out? My sales person DID not point that the dishwasher I purchase did not have/or have those feature’s listed above. I would have expected these faults would have been in other brands, not in a BOSCH. I can understand why that person has no choice but to rinse the dishes before putting them in the dishwasher, because of the bacteria that grew in the tub due to the dishes sitting until I am ready to wash them causing the smell.
I am a supervisor for a very well-known Insurance company, and I tell my staff to always give more information to their customer’s than they ask for because we are the expert of our product. I would have expected that the BOSCH represented would have taken his job more seriously by selling us a product and sharing with the information of the different features that is offered in different models so that we can make an intelligent decision. He was the expert at the time of the sale. I have not had to buy a dishwasher for over 25 years!
I hope that I do not have any run on sentences. If I do, please read between the lines

Posted by coolrosetti on 2013-04-24:

It took me a year, but I have this problem licked. I wanted to trick the machine into thinking the water was always dirty, so that it would continue to wash. If you look in the sump area where the removable fine filter is inside the dishwasher on the bottom, you will see two translucent prongs projecting from the wall of the sump. This is a photocell to detect if the water is dirty. Get some plumber's putty and fill up the space between these prongs. I guess you could use an dark pen to shade the plastic, but I wanted to make sure, plus I could remove the putty if I change my mind. Result, is that the DW thinks the water is always dirty and runs 15 minutes longer and use more water.

Problem is solved. It acts like a normal DW. Most likely, we can use the old detergents again. Looking forward to using this device without having the feeling of regret for not going with a Kenmore or Maytag .