Consumers Energy Complaint - No electricity!

Complaint

Review by brittanye on 2010-07-04

SAGINAW, MICHIGAN -- As of July 1st, at approximately 11:30a. m., our electricity was turned off. We had lived in a house where the electricity resided in my name. We moved to a town house May 24th. I called Consumers and had services transferred to our new residence staying under my name. The next day, our landlord had sent our lease into Consumers. Our lease has my boyfriends name on it; take note, we have a 13mon little one in amongst this story. Consumers then proceeds to place my boyfriends name on our Consumers bill. Consumers had sent us a letter in the mail stating that they had placed the Consumers Energy bill in his name, which means its out of my (Brittanye) name now. My boyfriend (Scott) then called the company requesting that they place the bill back in my name. I was then to call the company to inform them that this bill was to go back in my name, however, representatives could not do so being they would not take Scotts name off the bill. So back and fourth Scott and myself had called Consumers 2 have this bill placed back in my name. When Scott would call, they would say that their was nothing they could do because it was in my name, when I would call for verification, they would claim that their was nothing they could do because it was in Scotts name, so you may by now sense my frustration. So then by July 1st, Consumers had shut off our electricity at a bad time, my infant was sick w/congestion, stuffy nose, and a near beginning of another case of bronchial bronchitis w/a small fever here n there. I had called consumers to find out what the problem was and if we were to have our power turned back on soon. They couldn't give me an answer and sometimes directed me to dead lines. I would call the company several times to the point of exhausting my situation over and over to several of Consumers' representatives. Representatives couldn't really help us w/our situation not even enough to give us an answer to why we were not to receive energy. I would then call back and ask to speak to somebody other than another representative, preferably a supervisor. Finally after at least 10-15 different conversations w/Consumers representatives, we are given a direct contact number to a supervisor and a representative in the credit department lease was faxed to Consumers 3 times and was lost each time. The fourth time our landlord had faxed our lease to Consumers, we were to contact one of the supervisors or the credit department representatives. Getting through to these associates was very difficult. I have left a few messages with them. I have called and have spoken w/more representatives that can't help me and their responses have been that their departments would need to review our lease which was said to be under investigation. No one would call us back. Take note this is also the holiday weekend, so my stakes of having electricity were very slim to none to my understanding. As I write this review, I still have no electricity, I'm heading back home from a nice vacation to a home w/no electricity still. I feel that me and my family were of no urgency to this company to receive any service of energy connection. As a paying customer to this company, I and my family feel at the low end of priority, still waiting.