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ADT Complaint - ADT telling lies to customer - Security for home
Security for home - Complaint
We moved our apartment and before shifting we checked with ADT and they told us you move to your new apartment we will put the ADT apparatus free of charge in new apartment (we specifically checked are we starting ...a new agreement they said no --we confirmed it twice) and then a guy came to our new apartment and made sign a new agreement and told it is only for one more remaining year we happily signed the agreement then the game happened over and now they say that we have started a new agreement so we have to pay for another 3 years. Now they have charged for both the old and new apartment (one disconnected ADT service in old apartment and for new service in new apartment) and we have contacted them for 3 months till now they have not refunded us the money. They tell it takes a month to refund the money. Why it takes 1 month to refund the money if so we have contacted them many times till now we have not received the money back and now they say we have two agreements. How that is a customer is having two agreements. We were loyal customers thinking that we would like to continue this service for another year even after moving to new apartment now we are wrong and we feel really frustrated with this company the ADT.
Comments:
Posted by Venice09 on 2010-07-18:
I agree, that's some fancy footwork on the part of ADT. But I have to ask.. did you read what you were signing or just take the guy's word for it? Not that deception is ever right, but you still have to be responsible for what you sign.
Posted by bcd on 2010-07-18:
My personal experience with ADT is that the sales reps say one thing and the written terms of the agreement indicate something different.
Posted by tnchuck100 on 2010-07-19:
As with ANY subscription based service (satellite TV, cell phone, "free credit report", etc.) salespersons are interested in one thing only - A SIGNED CONTRACT (and sometimes it is only implied) to get their commission.
ALWAYS read what you are about to sign. What is verbally told to you doesn't mean squat. ONLY what you signed counts.
These companies have no regard for what you termed a "loyal customer". They definitely have shown you that means nothing to them.
In the future get any changes to services in writing BEFORE the changes are made.
ALWAYS read what you are about to sign. What is verbally told to you doesn't mean squat. ONLY what you signed counts.
These companies have no regard for what you termed a "loyal customer". They definitely have shown you that means nothing to them.
In the future get any changes to services in writing BEFORE the changes are made.
Posted by ENOUGHGarbage on 2011-07-06:
ADT never"puts anything in writing" unless it's a contract. I tried to have them put my moving costs to a new address in writing and received a flat out refusal to give me even an ESTIMATE.
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