Hobby Lobby Complaint - Poor Service - Picture Framing

Picture Framing - Complaint

Review by connerv on 2010-08-18

DENVER, COLORADO -- I am a watercolor painter who hangs work at several local galleries and businesses. I had used Hobby Lobby for framing several times over the past year and a half for framing. At the beginning the service and quality were good and it was a good low cost alternative to bigger frame shops. However in the past 4 months it has really gone downhill. I had a painting damaged in May but understand that sometimes accidents happen so returned a few weeks later with a few. Orders have been consistently several days late without them letting me know and when I finally call them they have promised several times to get things done and they haven't been ready when I made the trip in to get them. I am supposed to hang a show today and went yesterday and after talking to them in the morning and the lady telling me it would absolutely be done, it wasn't and it took several minutes of me standing there fuming to find it to begin with and tell me the three pieces were not done. If I ever get these painting that have been there almost a month now, I will never use Hobby Lobby for framing again and I guess you do get what you pay for after all.