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Hotel.com Complaint - Misrepresenting hotel and hellish customer service rep - Booked room
Booked room - Complaint
Hotel.com cloaks itself with legalize, i.e. not responsible for changes etc. made by the hotel, seasonal availability etc. We booked a room where we wanted a pool. Of course the pool was closed and had been closed for several months including the summer season when we were visiting. The hotel staff stated that all the online services and booking services had been advised of the change months earlier.
The service representative at hotel.com compounded this experience by refusing to allow me to speak to a supervisor. "I will not have you speak to a supervisor", and "I am authorized to refuse you speaking to a supervisor".
Never, never, never use this company... I can only imagine what mischief they can get into. BUYER BEWARE!
The service representative at hotel.com compounded this experience by refusing to allow me to speak to a supervisor. "I will not have you speak to a supervisor", and "I am authorized to refuse you speaking to a supervisor".
Never, never, never use this company... I can only imagine what mischief they can get into. BUYER BEWARE!
Comments:
Posted by Weedwhacked on 2010-08-20:
The supervisor wouldn't be able to open the pool at the hotel.
Posted by Prince-Caesar on 2010-08-20:
If you were booking a hotel solely based on a swimming pool, it is best to call the hotel directly to be sure that the pool is open and available BEFORE booking the room. Just remember that next time. These 3rd party website VERY RARELY if EVER give anyone a refund.
Posted by momsey on 2010-08-20:
Why not just call a hotel and make the reservation yourself?
Posted by singsing on 2010-08-20:
Now when I'm going to make a hotel reservation on the hotel website, I also call them first to see when it was last renovated. The pics on-line are never accurate. If it's been a while, I reconsider. Sometimes they give you this info on-line, but not always.
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