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Mexicana Airlines Complaint - Mexicana Airline Is Bankrupt And Screwing Current Customers Over - Air Travel
Air Travel - Complaint
Mexicana Airlines is a rip off scam of a company. After experiencing their horrible and deceitful customer service first hand, I can honestly say that it is no wonder that they are in bankruptcy.
A warning to people who are currently booked with these fraudsters, this airline is shut down and no longer running any flights. They lie to you about having resources for booking you on other airlines, but they don't have anything.
They do have a 90 to 120 day refund policy which is great because you might see your money back just in time for the NEXT vacation.
Don't let these idiots keep your money. Contact you credit card or debit card provider and request a charge back. Provide them proof of the lack of service and hopefully you will see your money back in your account within two weeks.
Mexicana is trying to keep a hold of whatever money they can at this point and possibly not ever pay you back by protection of the bankruptcy system.
A warning to people who are currently booked with these fraudsters, this airline is shut down and no longer running any flights. They lie to you about having resources for booking you on other airlines, but they don't have anything.
They do have a 90 to 120 day refund policy which is great because you might see your money back just in time for the NEXT vacation.
Don't let these idiots keep your money. Contact you credit card or debit card provider and request a charge back. Provide them proof of the lack of service and hopefully you will see your money back in your account within two weeks.
Mexicana is trying to keep a hold of whatever money they can at this point and possibly not ever pay you back by protection of the bankruptcy system.
Comments:
Posted by idontthinkso on 2010-08-29:
Good info!
Posted by Ben There on 2010-08-29:
Mexicana is not a rip off scam of a company... They are just a company that is going out of business. No scam involved - just not enough money to pay the bills... Many people are losing their livelihoods. Same thing happened to so many other airlines and passengers.
It is a good idea to file a charge back ASAP though.
It is a good idea to file a charge back ASAP though.
Posted by The_Jury on 2010-08-29:
If a company is going out of business and collects money from customers while knowing it is not going to be able to deliver the service being paid for, that in my view is a fraud and a scam.
Posted by Ben There on 2010-08-30:
True, Jury, but that is not what Mexicana did. In fact, when their financial situation got worse a few weeks ago they stopped selling new tickets while they looked for new owners or financing. They flew for almost a month for those passengers who already had tickets, but were not selling new tickets in case this very thing happened. Unfortunately this model was non sustainable forever and they did not get the needed finances.
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