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Leatherup.com Complaint - Bad, Bad Customer Service
Complaint
I ordered almost $300 worth of products. When it didn't come the day before the deadline I was given, I called customer service to say I was anxious as that day was the day I needed my items.
I was told that the helmet (kinda essential) had actually be sent from another place and would be later in arriving. I asked what to do if it didn't come in time for leaving town I was told to "refuse" the box. My shipment didn't come, I had to buy all the items at a local retailer.
When it did arrive, the helmet several days even later, I did what I was instructed. I am now told by them that I am charged almost $35 for refusing the shipment instead of filling out the return sheet. I told them what I had been told and they essentially called me a liar and said as "proof" I needed to know who I spoke with since all of their customer services reps "are well trained."
There is no bargain here, folks. TAKE YOUR BUSINESS ELSEWHERE. And after reading online reviews, it is clear I am not the only one receiving this type of service.
I was told that the helmet (kinda essential) had actually be sent from another place and would be later in arriving. I asked what to do if it didn't come in time for leaving town I was told to "refuse" the box. My shipment didn't come, I had to buy all the items at a local retailer.
When it did arrive, the helmet several days even later, I did what I was instructed. I am now told by them that I am charged almost $35 for refusing the shipment instead of filling out the return sheet. I told them what I had been told and they essentially called me a liar and said as "proof" I needed to know who I spoke with since all of their customer services reps "are well trained."
There is no bargain here, folks. TAKE YOUR BUSINESS ELSEWHERE. And after reading online reviews, it is clear I am not the only one receiving this type of service.
Comments:
Posted by Weedwhacked on 2010-09-04:
That's why everything needs to be in writing!
Posted by Weedwhacked on 2010-09-04:
That's why everything needs to be in writing instead of something they tell you by phone.
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