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Indy Air Care Complaint - Indy Air Care, Do Not Use This Scam - Air Duct Cleaning
Air Duct Cleaning - Complaint
INDIANAPOLIS, INDIANA -- I am sending this review from my parents experience and my personal experience with Indy Air Care. My parents had these folks come out to clean their air ducts and ended up with a health threatening issue that started out at approx. $6000 and ended up "discounted" to approx. $1400. My mother was not happy was not satisfied with the answers she was getting from the "salesman". She asked that her check, which they required full payment up front, be returned and cancel the project. She went through multiple phone calls which ended in arguments, from the "salesman". He finally told her he would be out on Labor Day at 0800 to give her check back and cancel the job. He finally showed up at approx. 0845. He had another company person with him and again another song and dance was given.
I was there to support my mother so she felt a little more comfortable. The "salesman" took this as a threat and referred to me as a "tough guy" and perceived me as a threat. I was asking questions and listening to his smart mouth, while he was addressing my mother. I did respond a few times to his unprofessional manner, I had just had enough of listening to him. I was told a few times that I did not know anything about the issues at hand.
Whether someone knows about the issue or not this was a very unprofessional approach to take to solve this issue. In my opinion this was very simple, he should have shown up on time, returned the check and left. This eventually happened but not before running his mouth and eventually telling me that I had his phone number as he left. I took this as a challenge or threat. Please if you consider having your duct work cleaned save yourself much grief and call another company.
I was there to support my mother so she felt a little more comfortable. The "salesman" took this as a threat and referred to me as a "tough guy" and perceived me as a threat. I was asking questions and listening to his smart mouth, while he was addressing my mother. I did respond a few times to his unprofessional manner, I had just had enough of listening to him. I was told a few times that I did not know anything about the issues at hand.
Whether someone knows about the issue or not this was a very unprofessional approach to take to solve this issue. In my opinion this was very simple, he should have shown up on time, returned the check and left. This eventually happened but not before running his mouth and eventually telling me that I had his phone number as he left. I took this as a challenge or threat. Please if you consider having your duct work cleaned save yourself much grief and call another company.
Comments:
Posted by Alain on 2010-09-07:
Well, at least you got the check back and the job cancelled. Be sure and lodge a complaint with your local Better Business Bureau about this.
Posted by Venice09 on 2010-09-07:
It sounds like the salesman wasn't too happy to see you there because he planned on talking your mother out of canceling, but I think you did the right thing. I agree that he should have just returned the check and left. I also agree that you don't have to be an expert on the issues to know when someone is being unprofessional. I'm glad your mother got her money back and that you were there to support her. I would take Alain's advice and report this to the BBB.
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