Geek Squad Complaint - Tv Repair - Samsung TV

Samsung TV - Complaint

Review by clark63 on 2010-09-08

WILMINGTON, NORTH CAROLINA -- Bought 2 new Samsung TV's from Best buy in May. Smaller one stopped working completely in August. Called Best Buy and they transferred me to the Geek Squad. Set up an appointment a week out for tech to look at it. The day of the appt (anywhere between 2-5pm) I get a call about how they had it flagged for 8PM (whatever) He finally arrived at close to 6pm looked at the TV for about 10 min and decided it needed parts. Ordered parts set another appt 2 weeks later because seems like he is the ONLY GEEK within a hundred mile radius (?) of Wilmington. The day of he new appt I made a point of calling the 800# to check on the parts and make sure we were all on task and got a YES...they even claim they tracked the packages. Tech called me to confirm a 1'ish time for arrival so I cut short a school field trip and lunch with my son to get back in time for the appointment. When I got home there is amessage on the home phone to call. I called and she tells me the parts are not due in for another day or so .............AND it will be another week before the ONLY GEEK in the area to come back this time 3-5 pm. ALl I got was I am sorry and no one to try to make it right for me...............even though this is warranty work CUSTOMER SERVICE REALLY SUCKS HERE. makes me think twice about ever using BEST BUY AGAIN