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Network Solutions Complaint - Network Soulation Real Quality of service for their customers - Email Webhosting Customer support
Email Webhosting Customer support - Complaint
HERNDON, VIRGINIA -- Hello My3Cents Viewers if you looking into this company beware
Please read my complaints and its a long review but read on
Hello Network Solutions
As I had mentioned in my chat sessions with your representative I refuse to use my cell phone to speak with you for the simple fact it cost me money and that is the only phone I have and I will not drive 35 miles to call you since there are no pay phones in my town and I live in the country !
Bow for the fact I want a total refund on mu Unix small hosting package I had paid for a few days ago since this error message keeps occurring
com. netsol. workflow. framework. CWIException: Failed in authentication token is invalidcom. netsol. webservices. common. WSCommonException: Secure token mis-match request! Please try again after sometime.
I had signed out and back in dozens of time but to no avail also now the business profile will not even come up. This Website is for my Attorney and I was to have at least a sample page up and running for him by today!
I had tried at least 50 times since I had purchased the package and it is quite obvious your service is not reliable. I had cleared my browser several time & its cookies also. I'm able to edit my other website www.ClassicCannons.com somewhat however my email is unreliable when logging in I have to refresh the login window 3 or 4 times. And it’s a real pain this is the message I get
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request
This occurs on other computers also. I have a Dell Inspiron One running windows 7 in which has 4 gig ram and 1 TB hard drive and I had paid $1,400.00 + for the computer.
I'm highly disappointed in your service 1st to include that last year when I was away on Duty for the military you had deleted my website and all my emails also for my customer contacts. Like a fool I had paid for a year hosting and I will not continue with Network Solution again. I see by all the complaints on the web that I’m not the only one having issues.
So in closing I will contact Kansas State attorney and the better business here if I don’t receive a refund for the Unix hosting ASAP. I will keep the domain names I have
www.HiebertLaw.com
www.TitaniumCannons.com
www.ClassicCannons.com
And I will transfer them as soon as possible before they expire to another hosting company. You know you really dropped the ball here I have other websites that I have to do and some had required advance SSL certs and ecommerce packages. I had probably spent close to $750 with you on names and hosting let alone whatever my lawyer had wanted if I could of got a sample page up and running.
I had also saved all my emails from you from last year on the other issue and my earlier chat session with josh in which he had me wait close to an hour during our session and that was after a 45 minute wait to ask a question in the first place. It’s funny that there isn’t a time stamp for you chat session like other companies.
Many complaint website allow file upload to discuss your issue with a company and I have at least 20 or more pages with my concerns here.
Sincerely Yours AMG
Another Help ticket message that can't be sent
and what kind of term is D'oh
You know what this is really amazing. Today I received a email say that my refund will be issued and now my hosting package is closed and the website is gone. What is amazing is on the 12th your representative call me and spoke with me for an hour on my cell phone and she had talked me into staying with your company if the Unix package worked and it did and I had spent close to 8 hr. in doing the webpage and called the lawyer it was for and he paid me for it come today its gone now. This is a pain in the A?? now I have to refund $1,500.00 to him because he's tired of all the BS First of all it was the Unix package not working and when you representative properly config it it did and I did the website and the Attorney approved the sample to further update it in which I had meant to do today But guess what you canceled the package and now I called your representative support and he said I have to repay for the package and such. And guess what the same will happen again.
Ii had been with you for going on close to 4 years and I had enough. I will speak with a attorney today about fileing suite for loss of income and harassment I have over 30 pages of chat about issues and dozens upon dozens of email stored on my flash drive and all my support tickets saved. And to top it off I had to wait close to 6 hr on your online chat support and still no response after that. There are many online complaint site and your name comes up on all of them all my issues will be posted on them and I will now transfer my domains to registor.com if I don't get some type of satisfaction here with in a day I will not redo the site again like my other one which I had lost all my customers emails when I was never informed of the due date 2 years ago I should of transferred my name then and I would not be in this issue no BYE
After typing all this on the help ticket it will not even come up this is their response
D'oh! ( For real thay really say this)
We're sorry but we cannot process your request at this time. Please try again or select from the options below.
And the only time I did get thru to the Chat representative here it is
Hello! Please wait just a moment and a specialist will be right with you!
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Josh'
Josh: Good Afternoon & welcome to Network Solutions. You have reached the Sales department. Is there anything I can help you with?
you: Hello I had reg a domain name hiebertlaw.com and had edited the business profile but a DNS error comes up prior to updating the profile a page did appair. Also it doesn't show up in my account manager. This wait is a joke in the time I had been waiting I had went to register.com and entered my domain name and ready to transfer 2:53pm after all the all operators are busy came up 7 times BS 8 now this is crazy I'm now looking at their price for hosting & emails 9 now if you to busy for a small business then we should part ways !. Itsobvious by the length of my message that I have been waiting a while let alone been reviewing register.com products $12 to transfer and get a free year how ever there hosting cost more but it's probly woth it
you: this is crazy I had been with this company for the past 3 years now after reviewing the top ten hostiing websites its quite obvious I had been wasting my money here
Josh: I do see the domain is with us, but it doesn't appear that the hosting is with us
you: no its a business profile that is suppose to come up
you: Network Error (dns_unresolved_hostname) Your requested host "heibertlaw.com" could not be resolved by DNS. For assistance, contact your network support team.
you: I spent an hour entering the profile and still its not their
you: I quite awear its not a webpage
you: aware
Josh: It will take about 24 to 48 hr for it to point to the business profile page
you: but a profile
you: well the sample profile came up right after I reg the name
you: if it doesn't come up by tommrow I'll just transfer my names to another hosting company simple good day
you: its funny that the chat sessions don't have a time stamp
Josh: Ok you can always call our support team at 800.333.7680 if you are having issues tomorrow
Josh: On my end I do see that it is pointing to the profile page and showing up that way
you: I don't think so I will never call this company again just for the fact that the issues don't get resolved an the long wait time on hold
you: this is what comes up
you: Network Error (dns_unresolved_hostname) Your requested host "heibertlaw.com" could not be resolved by DNS. For assistance, contact your network support team
Josh: It could be an issue with your network and the server that it is using to connect to us
Josh: Our suppor team can show you how to test that through whats called a trace route
you: now its coming up within minute from my last search
Josh: That would lead me to believe your network switched the servers it was using to access it and now it is working properly
you: its still not in my account manager yet
you: does this take time?
Josh: I am a little confused
Josh: What is not showing up
you: the website hiebertlaw
you: classiccannons & titaniumcannons show up
you: Default(2) Domain Name Account No. Points To Expiration Personal Info. Auto Renew Action classiccannons.com 31087022 nsHosting Shared (Small-Windows) December 06, 2010 Public Off titaniumcannons.com 31087022 Web Forwarding
you: is what shows up
Josh: I'm sorry for the delay. I'll be right with you.
Josh: I will be right with you.
you: now its 3:57 pm close to an hour and a half good day I had saved this chat session for future use
Josh: Thank you for waiting. I'll be with you in just a moment.
you: OMG you got to be joking 4:14 now glad I'm not concern about this anymore ha
Josh: I do apologize, after you placed the order did you ever log out and back into the account?
Josh: Is there anything else I can assist you with?
And this is the 6 Hr wait to no avail sorry about it being so long but this is their way of handling business.
This is network soulations typical response to there tech support chat
Tried at 4:05 pm now its 6:12pm way to go
Hello! Please wait just a moment and a specialist will be right with you!
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
There are currently no available agents to interact with you. Please try again later.
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Please read my complaints and its a long review but read on
Hello Network Solutions
As I had mentioned in my chat sessions with your representative I refuse to use my cell phone to speak with you for the simple fact it cost me money and that is the only phone I have and I will not drive 35 miles to call you since there are no pay phones in my town and I live in the country !
Bow for the fact I want a total refund on mu Unix small hosting package I had paid for a few days ago since this error message keeps occurring
com. netsol. workflow. framework. CWIException: Failed in authentication token is invalidcom. netsol. webservices. common. WSCommonException: Secure token mis-match request! Please try again after sometime.
I had signed out and back in dozens of time but to no avail also now the business profile will not even come up. This Website is for my Attorney and I was to have at least a sample page up and running for him by today!
I had tried at least 50 times since I had purchased the package and it is quite obvious your service is not reliable. I had cleared my browser several time & its cookies also. I'm able to edit my other website www.ClassicCannons.com somewhat however my email is unreliable when logging in I have to refresh the login window 3 or 4 times. And it’s a real pain this is the message I get
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request
This occurs on other computers also. I have a Dell Inspiron One running windows 7 in which has 4 gig ram and 1 TB hard drive and I had paid $1,400.00 + for the computer.
I'm highly disappointed in your service 1st to include that last year when I was away on Duty for the military you had deleted my website and all my emails also for my customer contacts. Like a fool I had paid for a year hosting and I will not continue with Network Solution again. I see by all the complaints on the web that I’m not the only one having issues.
So in closing I will contact Kansas State attorney and the better business here if I don’t receive a refund for the Unix hosting ASAP. I will keep the domain names I have
www.HiebertLaw.com
www.TitaniumCannons.com
www.ClassicCannons.com
And I will transfer them as soon as possible before they expire to another hosting company. You know you really dropped the ball here I have other websites that I have to do and some had required advance SSL certs and ecommerce packages. I had probably spent close to $750 with you on names and hosting let alone whatever my lawyer had wanted if I could of got a sample page up and running.
I had also saved all my emails from you from last year on the other issue and my earlier chat session with josh in which he had me wait close to an hour during our session and that was after a 45 minute wait to ask a question in the first place. It’s funny that there isn’t a time stamp for you chat session like other companies.
Many complaint website allow file upload to discuss your issue with a company and I have at least 20 or more pages with my concerns here.
Sincerely Yours AMG
Another Help ticket message that can't be sent
and what kind of term is D'oh
You know what this is really amazing. Today I received a email say that my refund will be issued and now my hosting package is closed and the website is gone. What is amazing is on the 12th your representative call me and spoke with me for an hour on my cell phone and she had talked me into staying with your company if the Unix package worked and it did and I had spent close to 8 hr. in doing the webpage and called the lawyer it was for and he paid me for it come today its gone now. This is a pain in the A?? now I have to refund $1,500.00 to him because he's tired of all the BS First of all it was the Unix package not working and when you representative properly config it it did and I did the website and the Attorney approved the sample to further update it in which I had meant to do today But guess what you canceled the package and now I called your representative support and he said I have to repay for the package and such. And guess what the same will happen again.
Ii had been with you for going on close to 4 years and I had enough. I will speak with a attorney today about fileing suite for loss of income and harassment I have over 30 pages of chat about issues and dozens upon dozens of email stored on my flash drive and all my support tickets saved. And to top it off I had to wait close to 6 hr on your online chat support and still no response after that. There are many online complaint site and your name comes up on all of them all my issues will be posted on them and I will now transfer my domains to registor.com if I don't get some type of satisfaction here with in a day I will not redo the site again like my other one which I had lost all my customers emails when I was never informed of the due date 2 years ago I should of transferred my name then and I would not be in this issue no BYE
After typing all this on the help ticket it will not even come up this is their response
D'oh! ( For real thay really say this)
We're sorry but we cannot process your request at this time. Please try again or select from the options below.
And the only time I did get thru to the Chat representative here it is
Hello! Please wait just a moment and a specialist will be right with you!
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Josh'
Josh: Good Afternoon & welcome to Network Solutions. You have reached the Sales department. Is there anything I can help you with?
you: Hello I had reg a domain name hiebertlaw.com and had edited the business profile but a DNS error comes up prior to updating the profile a page did appair. Also it doesn't show up in my account manager. This wait is a joke in the time I had been waiting I had went to register.com and entered my domain name and ready to transfer 2:53pm after all the all operators are busy came up 7 times BS 8 now this is crazy I'm now looking at their price for hosting & emails 9 now if you to busy for a small business then we should part ways !. Itsobvious by the length of my message that I have been waiting a while let alone been reviewing register.com products $12 to transfer and get a free year how ever there hosting cost more but it's probly woth it
you: this is crazy I had been with this company for the past 3 years now after reviewing the top ten hostiing websites its quite obvious I had been wasting my money here
Josh: I do see the domain is with us, but it doesn't appear that the hosting is with us
you: no its a business profile that is suppose to come up
you: Network Error (dns_unresolved_hostname) Your requested host "heibertlaw.com" could not be resolved by DNS. For assistance, contact your network support team.
you: I spent an hour entering the profile and still its not their
you: I quite awear its not a webpage
you: aware
Josh: It will take about 24 to 48 hr for it to point to the business profile page
you: but a profile
you: well the sample profile came up right after I reg the name
you: if it doesn't come up by tommrow I'll just transfer my names to another hosting company simple good day
you: its funny that the chat sessions don't have a time stamp
Josh: Ok you can always call our support team at 800.333.7680 if you are having issues tomorrow
Josh: On my end I do see that it is pointing to the profile page and showing up that way
you: I don't think so I will never call this company again just for the fact that the issues don't get resolved an the long wait time on hold
you: this is what comes up
you: Network Error (dns_unresolved_hostname) Your requested host "heibertlaw.com" could not be resolved by DNS. For assistance, contact your network support team
Josh: It could be an issue with your network and the server that it is using to connect to us
Josh: Our suppor team can show you how to test that through whats called a trace route
you: now its coming up within minute from my last search
Josh: That would lead me to believe your network switched the servers it was using to access it and now it is working properly
you: its still not in my account manager yet
you: does this take time?
Josh: I am a little confused
Josh: What is not showing up
you: the website hiebertlaw
you: classiccannons & titaniumcannons show up
you: Default(2) Domain Name Account No. Points To Expiration Personal Info. Auto Renew Action classiccannons.com 31087022 nsHosting Shared (Small-Windows) December 06, 2010 Public Off titaniumcannons.com 31087022 Web Forwarding
you: is what shows up
Josh: I'm sorry for the delay. I'll be right with you.
Josh: I will be right with you.
you: now its 3:57 pm close to an hour and a half good day I had saved this chat session for future use
Josh: Thank you for waiting. I'll be with you in just a moment.
you: OMG you got to be joking 4:14 now glad I'm not concern about this anymore ha
Josh: I do apologize, after you placed the order did you ever log out and back into the account?
Josh: Is there anything else I can assist you with?
And this is the 6 Hr wait to no avail sorry about it being so long but this is their way of handling business.
This is network soulations typical response to there tech support chat
Tried at 4:05 pm now its 6:12pm way to go
Hello! Please wait just a moment and a specialist will be right with you!
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
There are currently no available agents to interact with you. Please try again later.
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Comments:
Posted by Alain on 2010-10-15:
I didn't quite need all the detail you provided, but you did make your point that this company may not be one I'd care to deal with.
Posted by Titanium Cannons on 2010-10-16:
Hello Alain
Thanks for the comment. After all the hassel I had finley got thru to a normal person and the issue was resolved. I feel the problems arise from their customer service. And hopefully my complaint will aid them in helping others with problems when their service do work the company is good but to get their its a pain in the neck. So since my issue is resolved now i'll just stay with them but if you asked me that question a few days ago i'd rathe not. Thanks Again Austin
Thanks for the comment. After all the hassel I had finley got thru to a normal person and the issue was resolved. I feel the problems arise from their customer service. And hopefully my complaint will aid them in helping others with problems when their service do work the company is good but to get their its a pain in the neck. So since my issue is resolved now i'll just stay with them but if you asked me that question a few days ago i'd rathe not. Thanks Again Austin
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