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Courtyard by Marriott Complaint - I got charged a pet fee even though I had no pet with me - Fraudulant credit charge billing
Fraudulant credit charge billing - Complaint
ATLANTA, GEORGIA -- On October 23, 2010 I traveled to Atlanta to take my daughter's cocker spaniel. When I arrived Atlanta I decided that I would need a hotel for a night. So before going to my daugter's place, I checked in at Courtyard by Marriot, Pitchtree Dunwoody. When the manager saw that I had a dog, he immediately reminded me that the facility was a dog-free hotel. I assured him that the dog was on its way to my daughter and would not be staying with me. I proceeded to check in and left the hotel with my puppy to deliver it to my daughter. I came back to my hotel room in the early morning hours of the next day. When I woke up I looked at my bill that had been slipped under the door only to see that I was billed $100.00 pet fee. I immediately went to front desk to make them aware that this was a mistake. The staff were beligerent and made and made comments about someone hearing dog noise over night. I invited them to inspect my car and my room for a dog and they refused. I finally drove my car to the front desk loading area and and checked out so they could see that I had no dog. The attendant agrees that it was a mistake and that she could not correct the charge and only the manager could. But the manager was not on dutym that day. I was asked to leave my phone so the manager would contact me to correct the bill but did not receive any calls. When I called back the next day, they told me the manager was not available that day. I am still waiting to hear from the manager. The staff including the manager do not seem to be customer-oriented.
Comments:
Posted by Alain on 2010-10-27:
If you paid by credit card, dispute the bill.
Posted by Andrea13 on 2010-10-27:
How did the manager know that you had a dog? Did you take it in with you when you checked in?
Posted by SteveWiginowski on 2010-10-27:
I'm not sure if you were able to short pay them by $100 when you paid your bill. If so, that would have been a good thing to do. Then the manager would be able to remove the charge at his time, not at a time which both of you are available.
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